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7.6

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eGain Mail - Help Desk Software

eGain Mail Pricing Plans in 2026

Effortless support with eGain Mail.

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User Ratings

4.12

(Based on 13 reviews)

Trusted by 2M+ software buyers annually.

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • eGain Mail offers custom pricing plan

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eGain Mail Pricing

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"Intuitive visual service desk"

Free Trial

Not available

Starting Price

Custom pricing

Pricing Model

Quotation Based
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How much does eGain Mail cost?

eGain Mail

Individuals & small teams

  • Predefined workflows to manage incoming email and webform inquiries.

  • Service level agreement (SLA) triggers to automate email routing and monitoring.

  • Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.

  • Tracking of all customer queries.

  • Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.

  • Access to the centralized knowledge base that enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly.

  • Varied collaboration options with experts within and outside the system.

  • Comprehensive analytics and real-time alarms for operational performance management

Get Started

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? eGain Mail supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from eGain Mail's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

eGain Mail does not offer a free trial or free plan. All plans are paid. Contact the eGain Mail team for a demo or visit their pricing page for current options.

eGain Mail offers Quotation Based pricing.

The starting price is not disclosed by eGain Mail. You can visit eGain Mail pricing page to get the latest pricing.

eGain Mail does not currently offer a free plan. All plans are paid.

Annual billing discounts vary by plan. Visit eGain Mail's to compare monthly vs annual rates.

Most SaaS products including eGain Mail allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check eGain Mail's terms or contact their support team for details.

eGain Mail offers tiered pricing plans designed for teams of different sizes. Small businesses can typically start with a lower-tier plan and upgrade as they scale.

Free pricing comparison

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Side-by-side pricing for the top help desk software tools so you can sanity-check eGain Mail's cost before you buy.

  • Plan-by-plan price breakdown
  • Per-seat vs flat-rate at a glance
  • Hidden-cost and annual-discount notes

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Help & Contact

eGain Mail Support Options

Customer ServiceOnline
LocationNA

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].