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Ebsta Inbox vs Email Tracking for Zendesk Comparison

Last updated:

Ebsta Inbox

4.5(74 reviews)

Starting at $30 /Month

  • Large Enterprises
  • Medium Business

Boost the productivity and efficiency of your sales team with Ebsta Inbox - an advanced email tracking and meeting scheduling tool. Gain valuable insights with real-time analytics and intelligent automation features, and…

Email Tracking for Zendesk

Starting at $1.67 per user / month

  • Large Enterprises
  • Small Business

Experience the power of enhanced communication with Email Tracking for Zendesk. Our innovative add-on revolutionizes how you manage emails, offering complete control and visibility over your correspondence. Say goodbye t…

Ebsta Inbox leads on user satisfaction with a 4.5-star rating across 74 reviews.

Ebsta Inbox vs Email Tracking for Zendesk — at a glance

FeatureEbsta InboxEmail Tracking for Zendesk
Rating4.5 / 5
Reviews74
Starting price$30 /Month$1.67 per user / month
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Small Business, Medium Business
CategorySales Engagement SoftwareEmail Tracking Software
PlatformsSaaS/Web/Cloud, Installed - Windows, Installed - MacBrowser Based (Cloud)
API
Support modesOnlineOnline
Certifications
Data residencyUSUS

Key differences between Ebsta Inbox and Email Tracking for Zendesk

  • Pricing: Ebsta Inbox starts at $30 /Month, while Email Tracking for Zendesk starts at $1.67 per user / month.
  • Deployment: Ebsta Inbox supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; Email Tracking for Zendesk supports Browser Based (Cloud).

Ebsta Inbox vs Email Tracking for Zendesk — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Sales Engagement Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Ebsta Inbox - Sales Engagement Software
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Biggest differences

Start here before you go deeper into features.

Ebsta Inbox

Best for

Large Enterprises, Medium Business, Small Business

Email Tracking for Zendesk

Best for Zendesk users needing simple, real-time email open tracking.

Choose if
  • You use Zendesk as your primary customer support platform.
  • You want real-time visibility into when emails are opened by customers.
  • You need a low-complexity, streamlined email tracking solution for support or sales teams.
Consider alternatives if
  • Your company requires advanced email marketing automation features.
  • You need multi-channel communication tracking beyond email within your workflows.

Ebsta Inbox typically suits Large Enterprises and Medium Business. Email Tracking for Zendesk tends to fit Large Enterprises and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Boost the productivity and efficiency of your sales team with Ebsta Inbox - an advanced email tracking and meeting scheduling tool. Gain valuable insights with real-time analytics and ... Read More about Ebsta Inbox

Experience the power of enhanced communication with Email Tracking for Zendesk. Our innovative add-on revolutionizes how you manage emails, offering complete control and visibility over ... Read More about Email Tracking for Zendesk

Entry Level Pricing

  • Starts from $30
  • Starts from $1.67 , Billed Yearly

Free Trial Availability

  • No free trial
  • No free trial

SpotScore

What's this? ↗

7.5/10

Not Available

User Ratings

Based on verified Spotsaas reviews

4.48

(74)

Best Company Size

Small BusinessMedium Business
Get pricing help
Get pricing help

Software Demo

Demo

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How do Ebsta Inbox and Email Tracking for Zendesk Compare on Features?

Total Features

8 Features

4 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Ebsta Inbox and Email Tracking for Zendesk on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $30
      • $1.67 , Billed Yearly

      Pricing Plans

      • Not Available
      • Lite Plan

        $2.00

        per user / month

        • Track the delivery of sent emails

        • See the exact time and date of openings

        • Check how many times your message was opened

        Show more +

      • Pro Plan

        $3.00

        per user / month

        • Everything in Lite

        • Link tracking option

        • Change link tracking parameters

        Show more +

      Pricing Page

      Ebsta Inbox pricing
      Email Tracking for Zendesk pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Small Business
      • Medium Business
      • Individuals
      • Large Enterprises
      • Small Business
      • Medium Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Installed - Mac
      • Installed - Windows
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Installed - Mac
      • Installed - Windows
      • Mobile - iOS
      • Mobile - Android

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US
      🇺🇸 US

      Ebsta Inbox User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      76

      10

      6

      2

      1

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is positive across 95 reviews, with strong overall satisfaction.

      What buyers like

      • Email tracking
      • Meeting scheduling
      • Real-time analytics

      Common complaints

      • Limited features for non-email tasks
      • Can be complex for new users
      • Pricing may be high for small teams

      Buyer sentiment

      Insufficient user feedback and ratings available to determine overall sentiment.

      What buyers like

      • Email open tracking
      • Zendesk integration
      • Communication visibility

      Common complaints

      • Lack of pricing transparency
      • Limited feature information

      Pros and Cons

      • Provides real-time insights into email engagement.

      • Streamlines meeting scheduling to save time.

      • Integrates with over 50 business platforms for flexibility.

      • May not suit teams that don't rely on email.

      • Can be complex for new users to navigate.

      • Real-time email open tracking

      • Seamless integration with Zendesk

      • Improved visibility into customer communication

      • Lack of detailed pricing information

      • Limited feature details available

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used Ebsta Inbox or Email Tracking for Zendesk? Tell buyers what actually differs.

      List of Customers

      Customers

      Zoopla

      Zoopla

      Lyft

      Lyft

      Informa

      Informa

      INGRAM

      INGRAM

      ORDORO

      ORDORO

      Userinterviews

      Userinterviews

      Media and Screenshots

      Screenshots

      Relationship Depth

      3 Screenshots

      No screenshots available.

      Videos

      video-0

      5 Videos

      video-0

      2 Videos

      Top Alternatives to Ebsta Inbox and Email Tracking for Zendesk in 2026

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      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Ebsta Inbox or Email Tracking for Zendesk?
      Ebsta Inbox edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Ebsta Inbox and Email Tracking for Zendesk offer a free trial?
      Neither Ebsta Inbox nor Email Tracking for Zendesk currently lists a free trial.
      What is the starting price of Ebsta Inbox vs Email Tracking for Zendesk?
      Ebsta Inbox starts at $30 /Month. Email Tracking for Zendesk starts at $1.67 per user / month.
      What are the top alternatives to Ebsta Inbox?
      Top alternatives to Ebsta Inbox include AroundDeal, CrankWheel, ZoomInfo Engage, ActiveTrail, EngageBay.
      What are the top alternatives to Email Tracking for Zendesk?
      Top alternatives to Email Tracking for Zendesk include ReachInbox, Mailflagger, Rangeflow, Inboxigniter, ReadNotify.