DoneDone vs Request Tracker Comparison
DoneDone
Starting at $4 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
DoneDone is simple bug tracking software, perfect for agile teams. It saves time by allowing to create, assign, and resolve bugs from a single interface. DoneDone integrates with all the tools team uses, including GitHub…
Request Tracker
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Request Tracker is an open source bug tracking software, which aims to simplify bug reporting and bug management. It has been adopted by companies ranging from small businesses to large global enterprises, resulting in t…
DoneDone leads on user satisfaction with a 4.3-star rating across 12 reviews.
DoneDone vs Request Tracker — at a glance
| Feature | DoneDone | Request Tracker |
|---|---|---|
| Rating | 4.3 / 5 | 2.8 / 5 |
| Reviews | 12 | 10 |
| Starting price | $4 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Bug Tracking Software | Bug Tracking Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | US | — |
Key differences between DoneDone and Request Tracker
- Pricing: DoneDone starts at $4 /User/Month. Request Tracker pricing is not publicly listed.
- Free trial: DoneDone offers a free trial; Request Tracker does not.
- User satisfaction: DoneDone scores higher with a 4.3-star average.
- Deployment: DoneDone supports SaaS/Web/Cloud, Mobile - iOS; Request Tracker supports SaaS/Web/Cloud.
DoneDone vs Request Tracker — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Bug Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium agile teams needing simple, efficient bug tracking.
- You want a straightforward, easy-to-learn bug tracking tool with quick onboarding.
- Your team uses popular tools like GitHub, JIRA, or Basecamp and needs seamless integration.
- You need mobile access to create and manage bugs on the go via iPhone or Android widgets.
- Your organization requires advanced customization, complex workflows, or custom fields.
- You need rapid feature updates or integrations such as webhooks for automation.
Large Enterprises, Medium Business, Small Business
DoneDone typically suits Large Enterprises and Medium Business. Request Tracker tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | DoneDone is simple bug tracking software, perfect for agile teams. It saves time by allowing to create, assign, and resolve bugs from a single interface. DoneDone integrates with all the ... Read More about DoneDone | Request Tracker is an open source bug tracking software, which aims to simplify bug reporting and bug management. It has been adopted by companies ranging from small businesses to large ... Read More about Request Tracker |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.7/10 | 8.1/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do DoneDone and Request Tracker Compare on Features?
Total Features | 10 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare DoneDone and Request Tracker on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | — |
DoneDone User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate DoneDone's ease of use and efficient ticket management but note limitations in advanced features and slower development updates. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is cautious across 10 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
|---|---|---|
Videos |  3 Videos |  2 Videos |
Top Alternatives to DoneDone and Request Tracker in 2026
Alternatives |
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Related Blogs and Articles for Bug Tracking Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, DoneDone or Request Tracker?
- DoneDone edges out the other on user ratings (4.3 vs 2.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do DoneDone and Request Tracker offer a free trial?
- DoneDone offers a free trial. Request Tracker does not.
- What is the starting price of DoneDone vs Request Tracker?
- DoneDone starts at $4 /User/Month. Request Tracker starts at Contact for pricing.
- What are the top alternatives to DoneDone?
- Top alternatives to DoneDone include Backlog, Teamwork Desk, Issuetrak, HelpDesk, Snappy.
- What are the top alternatives to Request Tracker?
- Top alternatives to Request Tracker include Jira, SupportBee, HelpDesk, osTicket, Snappy.