ConnectWise Control vs FixMe.IT Comparison
ConnectWise Control
Starting at $33 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ConnectWise Control is a robust, browser-based remote access solution designed to support IT professionals, help desk teams, and support technicians in delivering seamless assistance to endpoints across any location. It…
FixMe.IT
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
FixMe.IT is a remote support platform used by IT professionals and help desk teams to deliver on-demand and unattended remote assistance to end users, with support for multiple monitors and low-latency screen sharing. It…
FixMe.IT leads on user satisfaction with a 4.7-star rating across 526 reviews.
ConnectWise Control vs FixMe.IT — at a glance
| Feature | ConnectWise Control | FixMe.IT |
|---|---|---|
| Rating | 4.5 / 5 | 4.7 / 5 |
| Reviews | 3,817 | 526 |
| Starting price | $33 /month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | GDPR |
| Data residency | Global | Global |
Key differences between ConnectWise Control and FixMe.IT
- Pricing: ConnectWise Control starts at $33 /month. FixMe.IT pricing is not publicly listed.
- Target audience: ConnectWise Control is built for Freelancers / Consultants and Large Enterprises, while FixMe.IT targets Large Enterprises and Medium Business.
- User satisfaction: FixMe.IT scores higher with a 4.7-star average.
- Deployment: ConnectWise Control supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; FixMe.IT supports SaaS/Web/Cloud.
ConnectWise Control vs FixMe.IT — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for IT teams needing secure, feature-rich remote support with flexible workflows.
- You require advanced remote support tools like file transfer and multi-monitor viewing.
- Your team values strong security with encryption and user authentication.
- You want seamless browser-based access without installing client software.
- Your organization depends heavily on telephone-based support channels.
- You need a very simple, minimal remote access tool with low learning curve.
Best for medium-sized IT teams needing simple, reliable remote support.
- You need easy, low-complexity setup with an intuitive interface.
- Your priority is cost-effective, efficient remote technical assistance.
- You require secure, seamless unattended access with multi-monitor support.
- Your organization demands extensive advanced feature customization.
- You rely heavily on a broad marketplace of third-party integrations.
ConnectWise Control: Best for IT teams needing secure, feature-rich remote support with flexible workflows. FixMe.IT: Best for medium-sized IT teams needing simple, reliable remote support.
Description | ConnectWise Control is a robust, browser-based remote access solution designed to support IT professionals, help desk teams, and support technicians in delivering seamless assistance to ... Read More about ConnectWise Control | FixMe.IT is a remote support platform used by IT professionals and help desk teams to deliver on-demand and unattended remote assistance to end users, with support for multiple monitors and ... Read More about FixMe.IT |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 8.9/10 | 8.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-500 employeesMedium to Large Enterprises | 50-500 employeesMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Remote Support: With ConnectWise Control, you can easily provide remote assistance to your team and clients, resolving technical issues quickly without on-site visits. Your IT team can improve productivity and reduce downtime.
- Advanced Security Features: We understand that security is important. ConnectWise Control uses advanced encryption and user authentication measures, giving you confidence while accessing sensitive data remotely.
- User-Friendly Interface: Both your technicians and end-users will appreciate the intuitive design of ConnectWise Control. It simplifies the remote support process, letting your team focus on problem-solving rather than working through complex software.
- Smooth Remote Support: With FixMe.IT, your team can easily connect to remote devices for real-time troubleshooting without physical presence. This saves time and improves productivity.
- User-Friendly Interface: Managers and technicians alike will appreciate the intuitive interface that simplifies the support process. Even those less tech-savvy can work through it easily, reducing training time and improving efficiency.
- Advanced Security Features: FixMe.IT prioritizes your data safety with advanced security protocols, encrypting all remote sessions. Your sensitive information stays protected during every interaction.
Best fit
- 10 to 500 employees
- IT Services, Managed Service Providers (MSPs), Cybersecurity, Healthcare, and Education
- Typical users encompass roles such as IT Support Technicians, Help Desk Specialists, System Administrators, and Network Engineers
- 50 to 500 employees
- IT Services, Telecommunications, E-commerce, Healthcare, and Education
- IT Support Technicians, Help Desk Managers, System Administrators, and Technical Support Representatives
Reasons buyers look elsewhere
- Pricing runs 20–40% higher than competitors like TeamViewer or AnyDesk, making it less attractive for small teams or cost-conscious buyers
- Interface requires more clicks than competitors to complete common tasks like remote session setup or ticket logging
- Organizations in healthcare or finance need compliance features (HIPAA, PCI-DSS) that ConnectWise Control doesn't address natively
- Pricing is higher than competing remote support tools with comparable features
- Lacks advanced integrations and API capabilities that larger teams require
- Connectivity issues and slow support response times reported by users
Software Demo
Demo |
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How do ConnectWise Control and FixMe.IT Compare on Features?
Total Features | 6 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ConnectWise Control and FixMe.IT on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
ConnectWise Control User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, users praise ConnectWise Control for its powerful feature set and security, though some find the learning curve and support options challenging. What buyers like
Common complaints
| Buyer sentiment Users generally praise FixMe.IT for its ease of use, reliability, and cost-effectiveness, while noting some limitations in advanced features and occasional connectivity issues. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  12 Screenshots | No screenshots available. |
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Videos |  3 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ConnectWise Control or FixMe.IT?
- FixMe.IT edges out the other on user ratings (4.7 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ConnectWise Control and FixMe.IT offer a free trial?
- Yes, both ConnectWise Control and FixMe.IT offer a free trial.
- What is the starting price of ConnectWise Control vs FixMe.IT?
- ConnectWise Control starts at $33 /month. FixMe.IT starts at Contact for pricing.
- What are the top alternatives to ConnectWise Control?
- Top alternatives to ConnectWise Control include Zoho Assist, ScreenMeet, RemotePC, BeyondTrust Remote Support, TeamViewer.
- What are the top alternatives to FixMe.IT?
- Top alternatives to FixMe.IT include ScreenMeet, ISL Online, RemotePC, ShowMyPC, TeamViewer.