ChatWork vs Shift Comparison
ChatWork
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ChatWork is simple, fast and comprehensive business instant messaging software which enables communication between worker to worker, worker to customer, customer to worker. Workflow is made simpler by ChatWork which empo…
Shift
Starting at $99.99 /Year
- Large Enterprises
- Medium Business
Shift streamlines your accounts, apps, and tasks for smooth, effortless productivity. Link every Gmail, Outlook, and Office 365 account in one unified hub and gain access to your preferred Chrome extensions. Improve web…
ChatWork leads on user satisfaction with a 4.5-star rating across 46 reviews.
ChatWork vs Shift — at a glance
| Feature | ChatWork | Shift |
|---|---|---|
| Rating | 4.5 / 5 | 4.0 / 5 |
| Reviews | 46 | 342 |
| Starting price | Contact for pricing | $99.99 /Year |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Business Instant Messaging Software | Business Instant Messaging Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | — | — |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between ChatWork and Shift
- Pricing: Shift starts at $99.99 /Year. ChatWork pricing is not publicly listed.
- User satisfaction: ChatWork scores higher with a 4.5-star average.
- Deployment: ChatWork supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Shift supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
ChatWork vs Shift — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Business Instant Messaging Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium teams needing fast, simple business messaging and task logging.
- You want a straightforward, low-complexity messaging tool for internal and customer communication.
- Your team benefits from quick task acceptance and activity logging via messages.
- You operate a small or medium-sized business without need for complex workflows.
- Your company requires highly customizable or enterprise-grade workflow automation.
- You need advanced project management features or detailed pricing transparency.
Large Enterprises, Medium Business, Small Business
ChatWork typically suits Large Enterprises and Medium Business. Shift tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ChatWork is simple, fast and comprehensive business instant messaging software which enables communication between worker to worker, worker to customer, customer to worker. Workflow is made ... Read More about ChatWork | Shift streamlines your accounts, apps, and tasks for smooth, effortless productivity. Link every Gmail, Outlook, and Office 365 account in one unified hub and gain access to your preferred ... Read More about Shift |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ChatWork and Shift Compare on Features?
Total Features | 6 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ChatWork and Shift on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
ChatWork User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate ChatWork's simplicity and speed for business messaging but note limited advanced features and unclear pricing. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 640 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  1 Screenshots |  6 Screenshots |
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Videos |  2 Videos |  4 Videos |
Top Alternatives to ChatWork and Shift in 2026
Alternatives |
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Related Blogs and Articles for Business Instant Messaging Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ChatWork or Shift?
- ChatWork edges out the other on user ratings (4.5 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ChatWork and Shift offer a free trial?
- Neither ChatWork nor Shift currently lists a free trial.
- What is the starting price of ChatWork vs Shift?
- ChatWork starts at Contact for pricing. Shift starts at $99.99 /Year.
- What are the top alternatives to ChatWork?
- Top alternatives to ChatWork include Slack, Glip, Google Chat, uShare.to, Hibox.
- What are the top alternatives to Shift?
- Top alternatives to Shift include Qualified, OfficeSpace Software, Workvivo, Shells.com, KnowledgeOS.