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Compare AccountSight vs SherpaDesk vs Zendesk Support vs Zoho Desk

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Overview

Description

AccountSight Time Tracking Software provides a full range of time tracking and reporting features that help you run your business more efficiently. Whether managing individual projects or ... Read More

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, ... Read More

Entry Level Pricing
  • Starts from $8
  • Starts from $9
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.1/10

8.9/10

User Ratings

4.6

(83)

4.5

(34)
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Software Demo

Demo

Features

Total Features

25 Features

39 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $8
          • $9
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          61

          Very Good

          5

          Good

          2

          Poor

          0

          Terible

          0

          Excellent

          19

          Very Good

          7

          Good

          2

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          AccountSight has emerged as a reliable and user-friendly solution for small businesses, freelancers, and larger teams seeking efficiency in time tracking, expense management, invoicing, and ...Read more

          SherpaDesk is a powerful help desk solution that efficiently integrates ticketing, knowledge management, and customer care in one platform. It offers features like self-service ticket submission, ...Read more

          Pros and Cons
          • Simple and intuitive interface, making it user-friendly even for those with minimal technical expertise.

          • Cloud-based accessibility allows for easy use across locations without restrictions.

          • Comprehensive suite of features, including time tracking, expense reporting, and invoicing, all under one platform.

          • Excellent customer service with responsive and helpful support teams.

          • Limited flexibility and difficulty with customization, especially on cloud-related setups and invoice manipulation.

          • Missing functionality, such as billing in time increments of one-tenth of an hour, affecting specific use cases like legal offices.

          • SherpaDesk streamlines help desk operations by integrating ticketing, knowledge bases, customer care, and call tracking into one platform, improving efficiency.

          • The ability for customers to submit tickets through web or email provides a convenient, self-service option, reducing the need for direct interaction with support staff.

          • SherpaDesk offers robust online training tools for customers and web forums for communities or internal teams, fostering engagement and knowledge sharing.

          • The software automatically routes inquiries to the appropriate team member, improving response times and ensuring that tickets are handled by the right person.

          • SherpaDesk may not offer extensive customization for organizations with unique help desk workflows or specific branding needs.

          • As a cloud-based platform, SherpaDesk requires a stable internet connection for optimal performance, which may be problematic in areas with unreliable access.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          VMware

          VMware

          M

          M

          Disa

          Disa

          No Customers information available.

          Media and Screenshots

          Screenshots
          Create Estimates

          5 Screenshots

          Tickets

          1 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          2 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both AccountSight and SherpaDesk offer a Free Trial.

          AccountSight is designed for Large Enterprises, Medium Business and Small Business.

          SherpaDesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for AccountSight Starts at $8/User/Month whereas for SherpaDesk Starts at $9per Tech.

          Some top alternatives to AccountSight includes TimeTracker App, Hubstaff, Timesheets.com, Clockify, TimeTrack, Time Track Bill, Timesheet, Billable, OfficeTimer and Time Tracker by eBillity.

          Some top alternatives to SherpaDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Time Track Bill, Billable, Apptivo, Freshservice, Vertask, Freshdesk, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, mHelpDesk and AtTrack.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].