8x8 vs QEval Comparison
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
QEval
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, enabling customer service managers…
QEval leads on user satisfaction with a 4.0-star rating across 20 reviews.
8x8 vs QEval — at a glance
| Feature | 8x8 | QEval |
|---|---|---|
| Rating | — | 4.0 / 5 |
| Reviews | 36 | 20 |
| Starting price | $12 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | Global | US |
Key differences between 8x8 and QEval
- Pricing: 8x8 starts at $12 /User/Month. QEval pricing is not publicly listed.
- Deployment: 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; QEval supports SaaS/Web/Cloud.
8x8 vs QEval — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for real-time performance insights and workflow optimization in contact centers.
- You need immediate, context-driven analytics to optimize contact center workflows.
- Your team requires detailed real-time data to manage customer service performance.
- You operate a medium to large contact center aiming to reduce operational costs.
- You are a small business without a dedicated contact center or real-time data needs.
- You require clear, upfront pricing and extensive publicly available feature details.
8x8 typically suits Large Enterprises and Medium Business. QEval tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 | QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, ... Read More about QEval |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do 8x8 and QEval Compare on Features?
Total Features | 5 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare 8x8 and QEval on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
8x8 User Reviews & Rating Comparison
User Ratings | 0 (based on 36 reviews) | 4 (based on 20 reviews) |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the real-time insights and workflow optimization capabilities but note limited pricing transparency and feature details. What buyers like
Common complaints
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Pros and Cons |
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Media and Screenshots
Videos |  2 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, 8x8 or QEval?
- QEval edges out the other on user ratings (4.0 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do 8x8 and QEval offer a free trial?
- Yes, both 8x8 and QEval offer a free trial.
- What is the starting price of 8x8 vs QEval?
- 8x8 starts at $12 /User/Month. QEval starts at Contact for pricing.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include XCALLY, RingCentral Office, 3CX, ice Contact Center, VoiceIQ.
- What are the top alternatives to QEval?
- Top alternatives to QEval include XCALLY, uContact, UJET, Dialpad Contact Center, ice Contact Center.