What Is ITSM? IT Service Management, Processes and ITIL 4 Explained
What ITSM means, the core processes (incident, request, problem, change, assets), how ITIL 4 fits in, and a practical plan to implement it.
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Founder & Lead Reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
What ITSM means, the core processes (incident, request, problem, change, assets), how ITIL 4 fits in, and a practical plan to implement it.
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