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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in November 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 5141-5150 out of 6134

A

Anonymous

02/17/19

4.5 out of 5

Great e-meeting solution

What do you like best? A plethora of ways to join meetings, good sound quality with ability to record and flawless screen sharing features. The whole package is all you need for e-meetings. What do you dislike? It's nice that it automatically logs you in in muted mode on phone, but the way to un mute is a two-button operation, would've been ways nicer if it was only one button thing. Recommendations to others considering the product Stick with only one e-meeting solution, don't keep ...

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Anonymous

02/17/19

3 out of 5

Helpful features but Expect problems and delays the first time

What do you like best? Once Zoom is set up on everyone’s computer it works well. My favorite feature is the ability to request remote access of another user’s screen. This really makes a difference in being able to quickly help your team with a technical problem. I also like the ability to screen share AND display video of yourself at the same time. What do you dislike? Whenever I use zoom for the first time with a new team member they have difficulty. They have trouble (1 downloading ...

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A

Anonymous

02/17/19

3 out of 5

Zoom is a great way to conference call.

What do you like best? I like that the invites are simple and getting on the call is simple whether it be on your phone or laptop. What do you dislike? Only having 40min if you are not logged in correctly to your paid service. What business problems are you solving with the product? What benefits have you realized? It is a great way to quickly meet internally with other people on your team.

A

Anonymous

02/17/19

2.5 out of 5

Works well but not a fan of big conference calls

What do you like best? I like that a lot of people can utilize zoom at once to get information across What do you dislike? Seems to have problems being glitchy and when using phone conference call feature, can’t see who is all “on” What business problems are you solving with the product? What benefits have you realized? Allows us to communicate about new products or business topics privately but with a large group

A

Anonymous

02/17/19

2.5 out of 5

Zoom is okay

What do you like best? How simple and straightforward it is to use What do you dislike? The inability to have more control of the process and the chat unless you’re an admin What business problems are you solving with the product? What benefits have you realized? Conference calls, long-distance training

A

Anonymous

02/17/19

5 out of 5

Video Conferencing Easier Than Ever!

What do you like best? You can easily learn how to use Zoom even if it is your first time! It has a simple interface, user-friendly, and self-explanatory. I've been invited to Zoom for a conference meeting and I had to figure it out in a short time, and I did it thanks to the user-friendliness of the Zoom. Since then I switched to Zoom. It is great to have all these features available even with a free account. I mostly use it to meet my committee members online. It gives you an awesome ...

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A

Anonymous

02/17/19

4 out of 5

Easy to use

What do you like best? Very easy to use and schedule meetings via email. Phone number and passcode always work and very visible to clients. What do you dislike? The record feature is a little confusing Recommendations to others considering the product Better recording feature What business problems are you solving with the product? What benefits have you realized? I do many demos with Zoom. It is the best way to have virtual meetings.

A

Anonymous

02/17/19

4 out of 5

Zoom for meetings

What do you like best? I like that we can all see what we are taking about. I like that you can be anywhere and make to the zoom meeting. What do you dislike? Sometimes it is hard to hard to hear when all speak at once. Internet connections and interruptions are frustrating. Recommendations to others considering the product Beth helpful What business problems are you solving with the product? What benefits have you realized? Communications and training

A

Anonymous

02/17/19

5 out of 5

Fulfilled the purpose: to hold an informal international meeting

What do you like best? Ease of use: easy to connect, easy to screen share. What do you dislike? There was nothing about the experenece that I disliked. Recommendations to others considering the product Just try it. What business problems are you solving with the product? What benefits have you realized? Inexpensive communication channel

A

Anonymous

02/17/19

5 out of 5

Zoom is fantastic

What do you like best? That we can do conference calls and see everyone. What do you dislike? That everyone needs to be told to mute and that the noise disturbance is so loud. What business problems are you solving with the product? What benefits have you realized? We have many offices that need to communicate and we can do this at a drop of a hat with zoom.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].