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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in November 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 4941-4950 out of 6134

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Anonymous

03/07/19

5 out of 5

Connecting with Colleagues made easier

What do you like best? I can connect with multiple people around the county very easily. We can share screens and even get our own lines. In my work, we are a virtual team and zoom has brought us so much closer. What do you dislike? There is not much to say about what I dislike. Only people with accounts can record the conversation so that can be difficult at times. What business problems are you solving with the product? What benefits have you realized? It allows for us to come ...

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Anonymous

03/07/19

5 out of 5

easy does it

What do you like best? The fact that Zoom is moderately prised is what brought me over to the service in the first place. But it was the simplicity and flow of Zoom that makes it a winner in my eyes. I know that most people will be able to conference on-line with Zoom, even if it's the first time they are using a web conferencing service. I know I can trust Zoom to deliver a stable connection bundled with a positive user experience. What do you dislike? That I don't have room for more ...

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Anonymous

03/07/19

5 out of 5

Incredibly ease to use.

What do you like best? I like the tools it offer. It doesn’t just provide face time but an app that makes it feel like the opponent is here with you. What do you dislike? I don’t think there is anything that I do not like about this app. Recommendations to others considering the product Give it a try! What business problems are you solving with the product? What benefits have you realized? Team mates are not able to attend meetings. They just join through zoom. There is ...

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Anonymous

03/07/19

4.5 out of 5

product manager

What do you like best? scheduling meetings on the go. connecting meetings on outlook and other gateways What do you dislike? nothing as of now. there's nothing that i don't like as of now What business problems are you solving with the product? What benefits have you realized? best suited for adding meetings on calendar

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Anonymous

03/07/19

4.5 out of 5

My absolute favorite

What do you like best? No nonsense. It allows me to have a video chat session with others with minimal downloads and other hiccups along the way. Skype and Google hangout have been difficult at times. Seems to confuse people What do you dislike? Sound quality at times wasnt the best, I realize internet connection plays a role but even with a wired connection at times it seems to be choppy! After reviewing the pricing and plans the prices could be a little better but still a great ...

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Anonymous

03/07/19

4.5 out of 5

Great video conferencing tool

What do you like best? Easy and simple to use for webinars, meetings and quick chats. What do you dislike? Hard to learn the tricks to smoothly use the platform. The top bar cannot shrink when not hovering over it, so makes it an awkward position as I can't point to whatever under it. What business problems are you solving with the product? What benefits have you realized? Holding meetings, webinars and quick chats internally and externally.

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Anonymous

03/07/19

4 out of 5

Making conference calls easy

What do you like best? I love that zoom lets me connect with my colleagues in different states and countries seemlessly What do you dislike? Call quality is a bit rough when talking to colleagues in another country but that could be a connectivity issue What business problems are you solving with the product? What benefits have you realized? No problems thus far! The benefits are that we get to carry out meetings as if our entire team were in the office.

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Anonymous

03/07/19

4 out of 5

Great way to have "staff meetings" when your staff is across the country

What do you like best? My travel team uses Zoom to host town hall/staff meetings. It's nice to be able to see each other as we talk, and we can record the meeting for those who cannot attend. What do you dislike? It's not entirely intuitive how to use this product, it took some trial and error, but we're getting there. What business problems are you solving with the product? What benefits have you realized? Zoom allows teammates across the country to have face to face conversations ...

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Anonymous

03/07/19

4 out of 5

Good for remote workplaces

What do you like best? Zoom helps with ease of communication between multiple people and remote teams. What do you dislike? Video quality is sometimes shaky and video feeds often jump from one person to another. What business problems are you solving with the product? What benefits have you realized? Zoom is great for remote workplaces and conference calls.

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Anonymous

03/07/19

4 out of 5

It’s okay

What do you like best? I like being able to do either video or phone meeting or both. What do you dislike? I had trouble connecting to a meeting set up by another person. What business problems are you solving with the product? What benefits have you realized? Easier to have video meetings with colleagues from other universities.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].