9.8
SpotScore

Zoom Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Anonymous
03/31/19
Clunky UI - could have potential
What do you like best? I've not yet had a Zoom conference crash on me, unlike Skype conferences. This may be just because I don't use Zoom as often. However, whenever I do use Zoom, client and/or external seminars, once the client is installed on my computer, it works well. What do you dislike? The UI feels very dated, like something out of the early 2000s or 90s. I also have to constantly reinstall the client every time I enter a Zoom conference/call/meeting. What business problems ...
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Anonymous
03/31/19
zoom is incredible.
What do you like best? zoom rooms, it's incredible, I was able to connect all my team so I could give training through zoom. the experience was wonderful. What do you dislike? pay to have greater access, I like to have free access, with minimal expenses, and increase the ability to make videos is necessary to pay. What business problems are you solving with the product? What benefits have you realized? I have teams in every state, and the zoom connected me with them daily.
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Anonymous
03/31/19
Easy to Use Video Software
What do you like best? Zoom is super easy for the whole team to use and makes meeting with my coworkers simple. What do you dislike? Sometimes using the phone app is a little cumbersome. What business problems are you solving with the product? What benefits have you realized? Zoom makes it very easy for remote reams to connect with each other.
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Anonymous
03/31/19
Great Free Version of Zoom
What do you like best? Zoom is easy to download and use for free if your company won't purchase a nice screen share software for you. Very user friendly and quick responding. What do you dislike? It does require the prospect or attendee to download an add-in on their computer. Recommendations to others considering the product The free version of Zoom is great, but I'm unaware of the paid versions. Go with it! What business problems are you solving with the product? What benefits ...
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Anonymous
03/31/19
Zoom is a must use for business
What do you like best? Zoom is great! I like how smooth it works . Never once had a problem with it.. I like how the screen share works and the audio is always clear What do you dislike? I honestly don’t dislike anything... if I had to choose I would say you need to download before using Recommendations to others considering the product Use it everytime you need to scren share What business problems are you solving with the product? What benefits have you realized? We use it ...
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Anonymous
03/31/19
EASY meeting platform
What do you like best? I love zooms simple interface. It’s very easy to mute audio or stop video, send chat messages or share your screen. Zoom makes it easy to host and attend meetings by sharing a short link/code and has a desktop app as well as phone app making meetings on the go so easy and convenient. I also love the whiteboard option which makes collaborating very interactive and convenient for all parties. Zoom automatically records meetings which makes sharing missed meetings easy ...
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Anonymous
03/31/19
the best by fare, go for Zoom and you won't regret it
What do you like best? basically everything. stable, consistent, reliable, easy to use, more and more common, scalability is top notch. What do you dislike? the only thing that i dislike about zoom is that it gets pricey when it comes to involving a huge audience in a conference Recommendations to others considering the product Nothing specific, just use it and you'll love it! It's easy, it works very well and you can always rely on it. What business problems are you solving with ...
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Anonymous
03/31/19
ZOOM
What do you like best? I use them for communicating the purpose and I have been satisfied till now without any issues The main thing i used for business communication purpose to share my screen and record the voice and video perfectly without lag What do you dislike? Nothing much we are using payed verions No issues i faced Recommendations to others considering the product Good to use this application for communication pupurpose What business problems are you solving with ...
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Anonymous
03/31/19
Feature rich, but sometimes buggy (like most audio conferencing software)
What do you like best? Really feature rich tool, the call recording is simple, screen share is great and (most of all it's mobile friendly! What do you dislike? The Zoom scheduler is not reliable and only seems to show meetings I am the host of. What business problems are you solving with the product? What benefits have you realized? Audio/Video conferencing
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Anonymous
03/31/19
Best conference tools ever
What do you like best? The quality of the video and microphone is better than any other system. What do you dislike? I wish it was easier for people to join the meeting and join the audio of their computer sometimes they get stuck. Recommendations to others considering the product Add an AI bot like chorus.ai or gong.io this will help you take notes and train your best sales people to be the best. What business problems are you solving with the product? What benefits have you ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].