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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in October 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 3721-3730 out of 6134

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Anonymous

05/21/19

4 out of 5

Using Zoom for scheduling and planning meetings

What do you like best? 1. Its a very good tool for communicating with remote employees. 2. Host or others can share the screens along with audio delivery of meeting notes. 3. Employees need not to stay in the office. They can join from home. What do you dislike? 1. I guess zoom should focus on the improvement of security of meetings. 2. GUI of Zoom is a little bit confusing. Recommendations to others considering the product: Its a very good communication tool. We must use ...

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A

Anonymous

05/21/19

4 out of 5

Improve the way you make video calls

What do you like best? Zoom is the perfect software to create meetings and share information in real time with different people. For business environments is a tool that can be very useful, since you can make video calls in real time which is ideal when you want to transmit some important information to different branches of the same company. What do you dislike? When we have held meetings with a large number of people we have noticed a slowdown in the video calls that is uncomfortable ...

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Anonymous

05/21/19

4 out of 5

Using Zoom in Higher Ed

What do you like best? I like that most schools and universities have begun to use Zoom. It's accessible from almost anywhere too. What do you dislike? I don't like how the video compression is barely up to par. Video quality could be better, as well as audio. Recommendations to others considering the product: Using Zoom could be hard at first for some. Make sure your details are clear in using this software with others. What problems are you solving with the product? What ...

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A

Anonymous

05/21/19

5 out of 5

The best business call app

What do you like best? Easy way to do bussiness calls one on one or conference calls . I love all the features such as screen sharing that allows an easy way to communicate to those on the call. Zoom has been my go to for planned or emergency meetings of all kinds . What do you dislike? Some people I’ve talked to had troubles loading the application or experienced laggy connection on the site . I hope it all gets taken care of very soon, but it is a struggle getting multiple people ...

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A

Anonymous

05/21/19

4.5 out of 5

Zoom vid!

What do you like best? Personal links to connect to each individual's video conference. Possibility of screen sharing and recording. Doesn't lag. Multiple users at once. What do you dislike? I wouldn't really say there's something I've disliked so far. Everything works as it should, the video or audio doesn't lag and Recommendations to others considering the product: Great choice for anyone needing video conferencing and screen sharing between many users. What problems are you ...

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A

Anonymous

05/20/19

5 out of 5

Outstanding quality of audio and of shared screen. Easy to manage.

What do you like best? Number of participants allowed Quality of audio and shared screens Easy of use What do you dislike? SO far, I did not find any issue or missing feature to complain about. What problems are you solving with the product? What benefits have you realized? we operate as international consultants and have customers in various countries, in Europe as well as in the Americas. We can easily arrange meetings with various participants from various countries. ...

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A

Anonymous

05/20/19

0 out of 5

Very problematic application

What do you like best? I am an independent consultant and spend much of my day arranging and leading conference call. I like the cost structure of Zoom. It was easy to install. It APPEARS to be easy to schedule events What do you dislike? I experience nothing else but problems with Zoom. Bad phone quality, invites to attendees not going out; system kept defaulting back to Central time (I'm in California!; the user interface to integrate with gmail and calendar is a horrible. I stopped ...

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Anonymous

05/20/19

4.5 out of 5

Amazing application to connect people over the globe

What do you like best? I have use this application for have conference call with my clients over the globe and give demonstration of our application, this really works very well. The best I like here is the quality of the call, ease of using, security, screen sharing. Sending and accepting invites are easier than any other application I used. What do you dislike? We need high speed of internet for good quality. I think only this is the negative part in this Recommendations to others ...

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Anonymous

05/20/19

4.5 out of 5

We got Zoom Phone as well

What do you like best? We do like the meetings a lot, very easy to use and coworkers love it. What do you dislike? Zoom Phone is new and sometimes it has its down times but I know it is getting better so I will be patience. What problems are you solving with the product? What benefits have you realized? We are saving a lot with the Basic Licences, some user doesn't use it lot, but they just need to have a number to receive calls.

A

Anonymous

05/20/19

5 out of 5

Great video software! Easiest I've used.

What do you like best? Zoom is seamless and simple. I prefer it to any other video conferencing software. Excellent for internal and external meetings. What do you dislike? The only thing I'd like to be different would be a guided introduction when sending to external prospects. Recommendations to others considering the product: Definitely preferred over others What problems are you solving with the product? What benefits have you realized? The closest thing to face-to-face meetings.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].