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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in October 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 3541-3550 out of 6134

A

Anonymous

05/28/19

4 out of 5

Simple and Reliable Video Conferencing

What do you like best? It is usually very simple and quick to log on. It is connected to my Gmail and Calendar so it is easy to send meeting invites. What do you dislike? I have had a few people have difficulty logging in with audio but i am not sure why Recommendations to others considering the product: It is easy and simple. You can do a lot within the meeting. What problems are you solving with the product? What benefits have you realized? I can work remote and meet with ...

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A

Anonymous

05/28/19

4 out of 5

Zoom taking calls to the next level

What do you like best? How easy it easy to share your dial information, and unique link. Once a user has the Zoom link they're able to join a call within minutes without any difficulties. I've never had a call fail on me and the picture quality and speed are amazing. What do you dislike? When I'm on a call with a user and ask them to share their screen they don't know where to begin. I wish it was clearer for the participant on how to share their screen, mute/unmute, and turn on the ...

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A

Anonymous

05/28/19

4 out of 5

Great tool in my sales arsenal

What do you like best? Having the ability to quickly and efficiently share my screen with prospective clients is a must in my day to day. Zoom is wonderful for having meetings, both inside and outside the company What do you dislike? The amount of emails that i receive after a call What problems are you solving with the product? What benefits have you realized? Ease of use for having meetings / demoing with prospects

A

Anonymous

05/28/19

5 out of 5

Web conferencing done right!

What do you like best? User admin management and handling of team recordings. Adding and removing users is part of our onboarding and offboarding process and it's seamless. I also love how I can easily switch people from basic to pro users at the click of a button. What do you dislike? I can't think of anything in particular I dislike. I've never had issues using it, or if I did they were due to user error and not actual Zoom functionality. Recommendations to others considering the ...

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A

Anonymous

05/28/19

5 out of 5

Recomendable

What do you like best? Plataforma dinámica, versatil y estable en cuanto a video, audio y soporte de documentos. Las herramientas son útiles para reuniones efectivas a distancia. What do you dislike? No encuentro nada que me disguste. Hasta este momento no he visto inconvenientes (al menos como usuario regular con cuenta gratuita. Recommendations to others considering the product: excelente aplicación de colaboración y comunicación en línea. muy recomendable What problems are you ...

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A

Anonymous

05/28/19

5 out of 5

Zoom is easier to use.

What do you like best? Zoom allows screen sharing during meetings which is easy to use. The services are reliable and you can rarely run into issues. All meetings can be recorded with a click of button. It has good audio and video quality. It allows integration with google calendar and outlook making it easy to book meetings. What do you dislike? I have not encountered any problems when using Zoom it has been of great importance to me. Recommendations to others considering ...

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A

Anonymous

05/28/19

5 out of 5

Always Ready

What do you like best? The most helpful tool inside of zoom is the ability to control every user with ease. No trouble at all being able to mute whomever you like. What do you dislike? It took me a long time to find the pop up box on the bottom of the screen whee all of the controls are. It wasn't exactly user friendly for a first time user. What problems are you solving with the product? What benefits have you realized? Being able to meet with my customers all over the world with ...

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A

Anonymous

05/28/19

5 out of 5

Great video conferencing tool

What do you like best? Zoom is easy to use and navigate, and overall a great way to host video conferences among small or large groups of people. Chat, screen sharing and other features allow Zoom to replicate an in-person meeting as best as possible. What do you dislike? Audio can be unreliable at times. I'm unable to hear my colleagues at times, or vice-versa. Not a speaker or headphones problem. I've had to restart my computer on occasion to fix the issue. Additionally, I'm not a ...

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A

Anonymous

05/28/19

5 out of 5

Zoom personal meeting room

What do you like best? We can have a meeting in a personal chat room which have an individual personal chat room. What do you dislike? Nothing to mention is the most amazing thing to me What problems are you solving with the product? What benefits have you realized? Client resolution, client end meetings

A

Anonymous

05/28/19

5 out of 5

Zoom is a great app for business contacts and collaboration.

What do you like best? I like how easy the zoom interface is to use. It is easy to share your screen or share links in the zoom chat box. It is a great collaboration tool. You can use it to bring your team together and work together on projects. You can use it to demonstrate a product to a potential customer. The capabilities it has makes it stand shoulders above the competition. What do you dislike? I have sometimes experienced issues getting it to connect. Other than that every time ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].