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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in October 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 3521-3530 out of 6134

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Anonymous

05/28/19

5 out of 5

Graduate Assitant

What do you like best? I really like the ease of video conference calling. The system is extremely easy to use, espeically with an older age demographic. Zoom is great because you can have some people who call in via phone while others call in via videochat into the same meeting! What do you dislike? I dont like the fact that to mute a call, you have to mute everyone and cannot just mute certain people. Recommendations to others considering the product: I would recommend zoom for ...

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A

Anonymous

05/28/19

5 out of 5

Very easy to learn and use.

What do you like best? We switched over to Zoom Meeting about a year ago and the transition was so easy. The feature that allows you to create the meeting is amazing. What do you dislike? There Is not much that I dislike about Zoom other than the plugin for outlook does not work for me. That could be an internal issue though. What problems are you solving with the product? What benefits have you realized? The ability to create a meeting within seconds and the peace of mind that I ...

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Anonymous

05/28/19

5 out of 5

Zoom into the future

What do you like best? The easy of use of Zoom is what really sets it apart from others. What do you dislike? The biggest hurdle with Zoom for our company would be the price. It's just too high to justify having more than several accounts. What problems are you solving with the product? What benefits have you realized? The ability to easily schedule, invite, and record meetings. Zoom is great in that it tracks the speakers and can automatically switch views

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Anonymous

05/28/19

5 out of 5

The easiest way to communicate

What do you like best? The easiness to contact people, allowing you video-conference without download an app, share you desktop and co-browse. What do you dislike? I do not anything that dislike to me,... What problems are you solving with the product? What benefits have you realized? I´m studied mathematics with my kid when I was traveling and reviewing presentations with colleagues that are in other countries.

A

Anonymous

05/28/19

4.5 out of 5

A Great tool for doing Webinars

What do you like best? It is quite simple to schedule a video conference/webinar and set up everything that's need for it. What do you dislike? The user interface can be made more modern looking Recommendations to others considering the product: Go strait to the main interface and set up your video call. It can be as easy as that. What problems are you solving with the product? What benefits have you realized? I mostly use it for setting up video conferences/meetings and I have ...

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A

Anonymous

05/28/19

4.5 out of 5

Zoom experience

What do you like best? Easy to book a meeting. Can be used through your mobile app which is very convenient. What do you dislike? Sometimes it gives out multiple link when i book a meeting so people who havent used it before get confused What problems are you solving with the product? What benefits have you realized? Hangout calls

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Anonymous

05/28/19

4.5 out of 5

Zoom has improved our online meetings 100%!

What do you like best? Zoom has much better connectivity and stability than the other options we have tried. As a team with many remote employees having this has become very important! What do you dislike? Our only issue with Zoom is the cost. It is more expensive than using Google Hangouts or Slack. Recommendations to others considering the product: Great for remote teams! What problems are you solving with the product? What benefits have you realized? Zoom has made it possible ...

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A

Anonymous

05/28/19

4.5 out of 5

Great for video conferencing

What do you like best? Our company enjoyed using this for video conferencing. We were able to all communicate (WFH and out of state or even our team in Hong Kong quickly and efficiently. It is helpful being able to screen share and message while on conference calls. What do you dislike? I did not notice any downsides while working with it. Recommendations to others considering the product: I would definitely recommend Zoom over the competitors on the market. Great product for a ...

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A

Anonymous

05/28/19

4.5 out of 5

Video conferencing made easy

What do you like best? It's so easy to use. When you invite someone to join a meeting, all they need to do is click on the link. They don't need to create an account, download any software, or tweak any computer settings. It just works. What do you dislike? Zoom is going great but there is one minor issue that I have to face sometimes while attending online meetings. Sometimes it gives low-quality video results even I keep a strong internet connection. Moreover, it is a wonderful ...

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A

Anonymous

05/28/19

4.5 out of 5

Better than the rest

What do you like best? Zoom is the best thing for client meetings over the video on my computer. Clear sound and pics. Great feature is dial in on the phone too. Management of meetings is possible as well. What do you dislike? There really isnt anything bad about zoom! What problems are you solving with the product? What benefits have you realized? Being able to understand estate planning clients from across the commonwealth of virginia is and empathize visually during a tough time ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].