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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in October 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

4.44

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

4.44

Very Good

Based on 5971 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 2641-2650 out of 6134

DK

Deepak K

01/18/20

5 out of 5

smooth meetings

What do you like best? Screen share and white board are the best. What do you dislike? complex user interface! it is hard to figure out for the people, it was fine for me. What problems are you solving with the product? What benefits have you realized? i doing meetings for making lives better and i realized zoom is giving us very good platform for doing that.

DA

Dimitris A

01/18/20

5 out of 5

Changing the world communication standards

What do you like best? User friendliness, simplicity, quality of communication What do you dislike? Screen sharing interface, failing to connect sometimes at the beginning and need to leave meeting and reconnect What problems are you solving with the product? What benefits have you realized? Direct communication with students, easy distant seminars

UI

User in Computer Software

01/17/20

5 out of 5

customer meetings (sales) with zoom

What do you like best? ability to integrate with google calendars What do you dislike? no the easiest to change hosts via google calendar when scheduling meetings. Also don't like the controls that are visible on the presenter side during a presentation and they block parts of the screen. What problems are you solving with the product? What benefits have you realized? being able to communicate with customers easily and share my screen during demos

LJ

Lisa J. R

01/17/20

5 out of 5

ZOOM for meetings rocks!

What do you like best? It's easy to use, though not always easy to find the skin to make adjustments. I like being able to mute my camera or my microphone, or, if I host a meeting, that I can mute the microphone for attendees. Live chat is great, too - I can chat with the entire group or one person privately! I can record the meeting and release back to people who subscribed but didn't attend. Finally, if I have to, I can join a ZOOM call on my phone. It's a great tool! What do you ...

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AI

Administrator in Information Technology and Services

01/17/20

5 out of 5

Great tool for meetings

What do you like best? Its free version is as better as the other paid tools. What do you dislike? As of now nothing, but there should be no mandatory keys for dislike field ;) What problems are you solving with the product? What benefits have you realized? It helped me to solve issues related to computer of my non technical friends.

RA

Ron A

01/17/20

4 out of 5

Excellent tool for calls and conferencing with clients

What do you like best? Zoom is an easy to learn conference tool with a robust set of features to help keep connected with your client during the call. I like The ease of use in sharing your screen and allowing your contact to drive. It also automates the recording process and immediately sends you a link of your call after the fact that can be shared with the needed parties for validation. You can also use it as a tool to "drive" for the customer on their screen to better help with ...

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TL

Tatyana L

01/17/20

4.5 out of 5

very convinient tool with lots of options at hand

What do you like best? material demonstration , voice accompany What do you dislike? needs practice to operate with all the functions and options at short time What problems are you solving with the product? What benefits have you realized? synchroneous access to the same material, making notes on it while discussion

MG

Mallikarjun G

01/17/20

4.5 out of 5

Nice tool for conferencing and online meetings

What do you like best? Easy to use interface and features that help share screen and collaborate for discussions online What do you dislike? Nothing much in specific but I am feel it is slightly complicated in terms of organizing meetings. I have only joined others meetings so far and find it difficult to organize a meeting myself What problems are you solving with the product? What benefits have you realized? Online discussions when my team members are not available in ...

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MA

Muhammad A

01/17/20

4 out of 5

Zoom

What do you like best? Zoom is very simple and user friendly application you just need a strong internet connection for execution, Zoom have very easy and productive features like screen share the audio and video quality is very high. What do you dislike? there is nothing to describe about dislike overall experience is very good. Recommendations to others considering the product: Must consider zoom application, you must resolve all your issues regarding video conferencing, ...

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UI

User in Online Media

01/17/20

3.5 out of 5

a great video conferencing app

What do you like best? zoom is great for both audio and video conferencing What do you dislike? having to download a plugin in order to use Recommendations to others considering the product: consider trying out zoom if you audio or video conference. What problems are you solving with the product? What benefits have you realized? being able to audio and video conference and screen share.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].