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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 2511-2520 out of 6134

EP

Ernesto P

02/04/20

4 out of 5

Zoom connectivity covers more than you might think

What do you like best? With Zoom I have obtained the most important aspects that you want to have from a tool for online meetings, as they are, that is easy to configure, intuitive and well-functioning. In the case of a web platform for online communications, these characteristics guarantee to meet the expectations of the company that has needed the service. They are the most key and in Zoom they stand out not only because they are present, but also because they are very typical of the ...

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FA

Federico A

02/04/20

4 out of 5

Fundamental program for corporate communications and teleworking

What do you like best? Video Conference Zoom With Zoom you can transform any place into a real conference room. Using the Zoom Room function, creating an area for video conferences is very simple: very high quality video and audio, exceptional usability. In addition, the possibility of recording and transcribing the meetings complete the whole. Zoom Phone Thanks to the integration of this single app, you can receive calls anywhere using the cellular voice, cellular data or ...

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JD

Jeff D

02/04/20

3.5 out of 5

Video Conferencing First.

What do you like best? I like that Zoom focuses on Video conferencing and not chat or audio. The free version gives basic users all they need and the full version is great for connecting our conference rooms together. What do you dislike? There tends to be some application specific lag. When it happens, the distorted video and audio are bad but this is pretty rare. Not a chronic issue. Some users have trouble with the interface. What problems are you solving with the product? ...

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UI

User in Commercial Real Estate

02/04/20

3.5 out of 5

Satisfied with Zoom

What do you like best? It was easy to use and the steaming was good What do you dislike? Had a hard time connecting the microphone during the chat Recommendations to others considering the product: This is an easy platform to use but would recommend getting familiar with it before using What problems are you solving with the product? What benefits have you realized? Easy to chat with colleagues in other offices

MD

Mike D

02/04/20

5 out of 5

When you show it to others and they take it up, you know its good

What do you like best? Three things. Mainly, it just works, which is a great confidence builder. Not only is it easy to use - you don't need specialised knowledge - but it is easy to explain to others. Secondly, excellent support even for the free platform - and the thinking behind suggestions is explained. Thirdly, the amount of effort that has gone into producing the documentation, which leads you though the product, is very unusual and very welcome. The first time I saw it, I ...

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CD

Christophe D

02/04/20

5 out of 5

Zoom is truly amazing

What do you like best? Speed of connection, stability, quality of picture & audio - all in all, every aspect of the solution is truly awesome. Very much impressed every single time that I use ZOOM - both on PC and on mobile device experience is good & UI is quite intuitive. What do you dislike? The fact that the company subscriptions are illogically expensive is something that was a bit of a turn-off. Recently the stability of the outlook plugin is also not optimal ...

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RR

Rutuj Ravindra P

02/04/20

5 out of 5

One place for all meetings.

What do you like best? Zoom is one of generously free places where you can even exceed 40 plus minutes. The meeting dosen't stop and goes on seamlessly. Streaming is also great. What do you dislike? Dial for some countries is restricted. UK and Canada for example. What problems are you solving with the product? What benefits have you realized? I have been using zoom meetings in my workplace. Though i am using premium version, i have also tried the free version but have seen ...

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CI

Consultant in Hospitality

02/04/20

5 out of 5

The most stable and perfomant web conference solution

What do you like best? Zoom lives up to its commitment to customers. Very few products on the web conferencing solution are really any device, at any time in any location. Performance is amazing even in low bandwidth conditions. Support is great What do you dislike? Prices for small companies could be more competitive What problems are you solving with the product? What benefits have you realized? Less travel, more remote work all allowing to reduce our carbon emission ...

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KM

Kari M

02/04/20

5 out of 5

Recently Switched to Zoom and Loving It

What do you like best? Our company just switched to Zoom. I find it so much more user friendly than the other platforms we have used in the past.. I find that for my employees who aren’t as technologically savvy have an easier time connecting to and using Zoom. When I have spoken to co-workers the agreement is there- everyone has loved working with Zoom and agrees that while we all dread the typical conference call type meeting, they are much more enjoyable with Zoom! I love that if I am ...

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CI

Consultant in Individual & Family Services

02/04/20

5 out of 5

My experience with Zoom

What do you like best? I like the ability to steam to Facebook live and the professional appeal of Zoom. I also love the screen share and remote control features. What do you dislike? Other than the inability to stream to Facebook live with the basic package, I don’t have any other dislikes. What problems are you solving with the product? What benefits have you realized? Zoom allows my team to meet remotely no matter where we are! I can also screen share with my clients and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].