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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Are you using Zoom?

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 2501-2510 out of 6134

NS

Nicole S

02/05/20

4.5 out of 5

Zooming is essential for busy academics

What do you like best? Zoom allows me to hold meetings when I otherwise may not be able to due to conflicting locations/travel time. What do you dislike? Zoom does allow users to enter the meeting through phone calls or computer access, however, the quality of the phone user experience is highly variable. What problems are you solving with the product? What benefits have you realized? Zoom allows me to have a much more flexible schedule as I can continue to hold meetings from ...

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UI

User in Marketing and Advertising

02/05/20

4.5 out of 5

Great software

What do you like best? Ease of use and good customer service assistance What do you dislike? nothing aside from occasional technical difficulty What problems are you solving with the product? What benefits have you realized? Working with remote colleagues

EC

Enmanuel C

02/05/20

4.5 out of 5

Zoom there are many solutions that are at hand with the use of Zoom

What do you like best? The impact of the tools, especially if they are for internal communication, are usually weighed according to their value. And one of the most important advantages of Zoom has to do with its functionality. Comparing them with other similar web applications with Zoom you get a better value for conference calls. It is not the only one of its values, but for me it is the most important because such calls arise very frequently in the company. There are many solutions ...

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UI

User in Research

02/05/20

4.5 out of 5

Versatile and user friendly (incl mobile)

What do you like best? Lots of functionality incl calling other users so it helps save costs too and it works extremely well on the mobile too, both as user and as chairperson. Participants can share content themselves which is great, mobile version is well designed and being able to call co-workers is a great cost saver on international trips. The recording functionality is great too and when you or others are recording this is clear to see for everyone so no surprises, very ...

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WM

William M

02/04/20

5 out of 5

Amazing System

What do you like best? How easy it is to communicate with other team members. What do you dislike? Not being able to use it without mic and still make calls for work. Recommendations to others considering the product: Make sure you keep your eye on the time. it can time out What problems are you solving with the product? What benefits have you realized? Better communication skills

UI

User in Higher Education

02/04/20

5 out of 5

I LOVE Zoom!!

What do you like best? Zoom allows me to feel as if I'm meeting people in person! What do you dislike? As with any technology, there are times when things don't work. But Zoom works 99.9% of the time! What problems are you solving with the product? What benefits have you realized? I work 99% remotely so Zoom gives me the ability to feel connected to my colleagues.

HW

Henry W

02/04/20

4.5 out of 5

Remote meetings for distributed teams

What do you like best? Zoom allows us to set meetings faster and allows us to get more productivity with their functions such as share screens, show presentations, take notes during the meeting and to share files between the participants. What do you dislike? Despite Zoom has good performance sometimes I have experienced problems with the audio. some delays in audio. What problems are you solving with the product? What benefits have you realized? We have solved the remote ...

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DW

Dempsey W

02/04/20

4 out of 5

It Does the Job

What do you like best? Ease of getting my colleagues into a screen sharing session to work through a problem. What do you dislike? As the host of a meeting, the screen controls always seem to be in the way. No matter where I put them, I always eventually have to move them. Recommendations to others considering the product: Just do it. You won't regret it. The month-to-month pricing makes it very easy to drop it if you no longer need the premium features and you'll still be ...

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UI

User in Research

02/04/20

4 out of 5

A great Video Tool

What do you like best? It's very easy to screen share and dial in for meetings What do you dislike? That the free version automatically kicks you out without any warning What problems are you solving with the product? What benefits have you realized? Able to conference in for meetings that I can't physically be present for! 2019!

ED

Eddy D

02/04/20

3.5 out of 5

Zoom Makes Conferencing Easy

What do you like best? Zoom makes having conference calls and screen share sessions super easy for both me and my clients. What do you dislike? Occasionally there's a bit of an audio delay. What problems are you solving with the product? What benefits have you realized? an easy way to interface with my clients remotely. It's also much easier to initiate screen share sessions.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].