9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
Connect, collaborate, and conquer from anywhere.
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2431-2440 out of 6134
R
Robert
04/08/20
High Expectations being met!
Obviously using Zoom a great deal more these days than was earlier this year and before. Expectations are still high and have not been disappointed.
JN
Julieann Nugent
04/07/20
Terrible.
Terrible.Keeps crashing.Spoke to someone here in Australia to try and get help and all he said was there had been a lot of similar complaints.
JE
Jasper Edwards
04/07/20
Great App
Great App, Very handy for communications
T
Tina
04/07/20
Horrible customer service!
They say that their mission is to make their customers happy but their customer service and their sales executives are horrible. You should hire better people, not people that only care about their own time and money.
J
JasonR1984
04/06/20
Never been a big fan of video…
Never been a big fan of video conferencing and have shied away from it for years. But now with little alternative I have tried a few and absolutely love zoom. Annoying about the basic package not working properly due to 'high demand' but for just over a tenner a month with no contract the lowest cost option works brilliantly for work and social.
DS
David Scott
04/06/20
Great video chat
Great video chat! They must be under a lot of strain these days because of the coronavirus. I've seen some of the bad reviews that they have and feel that it is unjustified. For what they are undergoing - I applaud them. Also, great job in making the service free for students.
RC
Robert Clarke
04/06/20
Use Zoom if you must but not Webinar
I joined Zoom as I heard it was a great way to run online classes.It is fine if you don't charge for the class, but if you wish to charge then the fun really starts.After paying your £11.99 for Zoom you then have to pay another £32 for Webinar - with the hidden taxes this comes in at £52.79.Well that would be okay if the system made it any easier, but they couldn't make it more complicated.I spend less time teaching than I do explaining how clients can join and pay for the class, which uses ...
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DL
Daniel Lang
04/06/20
crashes file explorer when I try to run…
crashes file explorer when I try to run the install. Discord is infinitely better. there is no reason for using zoom, unless you are a boomer
NH
NOT HAPPY IN NEW YORK
04/06/20
HORRIBLE CUSTOMER SERVICE SO FAR!!! AND IT'S EARLY IN THE GAME!!!!
So far, so bad. CANNOT get phone help!! My company has purchased FOUR LICENSES. The sales person with whom I spoke, albeit nice, was super surface and pushed me off to the questions answered online and the chat. I am NOT happy. I need help and cannot get it … and it isn't because of the freaking coronavirus! I can't get past the phone answering recording. NOT GOOD! Will definitely encourage my company to switch platforms!
JC
Jeff Cannon
04/04/20
Service is great, customer service HORRIBLE!
Service is great when it works, but customer service is a total joke. I understand we are in a national crisis and I am fine waiting, but their awful chat system loses connection and restarts you in the line, so I get up to 81 in the queue and drop back to 546!!! Horrible, tech company should be a little more cognizant of their tech.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].