9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2411-2420 out of 6134
JL
James L.
04/22/20
5 weeks and no support from Zoom
5 weeks and no support from ZoomBeen trying to reach Zoom for support. No replies at all. I guess Zoom's support model is just like Facebook's. Takes money, no support. Looking elsewhere now.
EP
egg person
04/22/20
Just don't bother.
This app is actual s#*t. If you're in school, they force you to use an app worse than SKYPE (which is horrible) and if you're just some other person, use discord instead. You may not be a gaming person, but I assure you, Discord is 10000x better than the dog s^@t that is Zoom.Most of the time the audio doesn't even work.The interface is garbage.
GC
G C
04/21/20
I paid for business and they do no respond to requests. low quality image.
I paid for business. I need high quality video.I sent them several requests.they never answered
ZW
Zoe Winston
04/20/20
EVERYONE LISTEN!
Zoom has been sharing all of our information with Facebook and not telling us. They also for months could turn on people's cameras whenever they wanted to. AND FINALLY, it can steal any information from any open windows it wants to. PLEASE DON'T USE THIS APP!!!!!
PR
Paco Raya Morales
04/20/20
Great app for meetings
Great app for meetings. Lots of options and useful tools. Never have failed even with the overload of use in COVID-19 time. Perfect.
RP
Ransford Phillips
04/20/20
I have a paid account that got messed…
I have a paid account that got messed up somehow. I called and apparently my plan does not include phone support, send dozens of emails, live chats, that take forever to respond. They are then closed as solve without anyone ever connecting with you.They send you a whole bunch of do it yourself diagnostics that never address my issue. looking for another option with better customer support. I would never recommend zoom, only because the suport is so lousy. I think you'd get better support in ...
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JK
Jose Kidd
04/19/20
Works well most of the time
Works well most of the time, although there tends to be a few problems with audio sometimes. Still much better than Skype
IM
Igor Melcharek
04/18/20
how can you make an app this day and…
how can you make an app this day and age when you have to change 10 different settings on your phone for it to work properly. And they have a nerve to even try to charge premium for their services. If you cant make app with one click button like Amazon does, dont f...g bother make it
B
Ben
04/16/20
Excellent quality and ease of use
Excellent quality and ease of use
K
Kevin
04/15/20
Terrible customer service
The platform itself is functional - which is why I won't say "0 stars" in the review. That said, their customer service is nonexistent. Don't bother giving your information to the overflow operators. I am still waiting for a callback on my first message from 3/27. I needed to use it so I bought a monthly plan while waiting to hear from a sales rep to pick the right plan for an annual subscription. Finally dealt with the chat and figured out what I needed. Went to the website to upgrade to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].