Zoom Reviews in July 2026: User Ratings, Pros & Cons

Music rounds don’t work.

Music rounds don’t work.

Nice

Nice, encourage everyone to down load it then limit them if they don't want to pay..................cockwombles

Horrible customer service and no follow…

Horrible customer service and no follow up from their tech support.

Excellent way for meeting and…

Excellent way for meeting and conducting programme. Two points to be taken care when using the whit board:1. Eraser remove the total line/curve drawn. If we want to erase the partial, it is not possible. Can we have two eraser one as you are having and one for partial erasing.2. In stamping dot should also be addedD K SRIVASTAVA

No Customer Service!

I have a paid Zoom account, that was started before COVID-19 and I have not been able to get any assistance since this COVID-19 started. My meetings are not saved, I have to keep starting new zoom meetings, and when I call for assistance, apparently not all paid accounts qualify for phone assistance. So I have to go to chat.. I have yet to get through to chat, there are always (regardless of the hours I call - at least 80 people ahead of me, and after hours of waiting, the number never goes ...

Deceptive phrasing whilst taking your money without answering simple queries

With a paid account, it automatically commits you to renew a yearly subscription. I wanted to ensure we choose in 12 months time whether we renew. When I went to select 'cancel auto-renew' for the subscription, the only option is Zoom deceptive phrase of 'cancel my subscription'. I thought it wouldn't terminate the expensive use for the next 12 months we paid for but I was anxious just in case. No accident for the dilemma they cause, a ploy to make people nervous that they are potentially ...

Horrendous customer service.

Horrendous customer service.The customer service is non-existent to horrendous. You are simply told that due to the large number of calls an account executive will call you back but not no time frame offered even though I repeatedly requested for it. Disappointing.

Zoom charge your money without notice…

Zoom charge your money without notice and didn't refund

We moved from Go To Meeting back in…

We moved from Go To Meeting back in November last year for all our meetings. I can only say the ease of use of Zoom has been amazing. Before people were so stressed when software wouldn't work, audio was only one way that when we'd talk to them they were already in a bad mood. We've actually converted so many customers using zoom in 2020 that I just wish we'd had moved over sooner. There are faults, but I'm surprised how much better it has got suddenly with the extra publicity, why didn't ...

Obviously my school can use something else

Obviously my school can use Skype, MS Teams, Meet and NO THEY USE ZOOM really this is a $#!T, that's for sure, is insecure, YOU NEED TO PAY 14€ IF YOU WANT MORE THAN 40 MINUTES OF MEETING and I need also to insert a password, the waiting room was not enough so LET'S MAKE A PASSWORD LOCK, other than that? Backdoors, Hackers, Zoombombers, Security flaws. I love the fact that Zoom is trying to fix all this but this will not work, try more hardly Zoom