9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
Connect, collaborate, and conquer from anywhere.
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2391-2400 out of 6134
DZ
Donna Zolinski
04/30/20
Don't Be Fooled By the Flashy Tools
I am shocked at the number of rave reviews out there. While there are pros to the product, and I was a lover at first, the cons outweigh this tenfold. Customer service is the worst I have experienced in my entire life! I have a paid version, yet I am not allowed to call support. I must leave a support ticket or try to chat on a bot. I have several support tickets out there for malfunction of tools that are over a month old with no response at all. The chatbot is worthless. I have attempted ...
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IC
Ian Childs
04/29/20
Signed up for Zoom Pro Annual…
Signed up for Zoom Pro Annual Subscription last week 22nd April'20 and still only have Basic access 29th April'20 + after repeated attempts to remedy without response and a number of disrupted meetings, I want my money back and I'll be going elsewhere.
TE
Thomas Ebersole
04/29/20
I would give it negative 6 stars
I would give it negative 6 stars! Subscribed to Pro on March 24, 2020, got approx 3 weeks of service, then nothing! Got invoiced (and deducted from my CC) on April 25. I have SEVERAL times detailed the problem to their "support" (oxymoron), and no response. I have called twice and twice been promised a call back -- NOTHING. I cannot even access my paid account to cancel per their published directions. My only recourse will be to dispute the charges, although I would like to charge them with ...
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VL
Valérie Litalien
04/29/20
Got an error on my billing and no way…
Got an error on my billing and no way to get the customer service to contact me back. I'll have to dispute the charge on my credit card with my bank since I received absolutely no follow-up from their billing department. Don't bother the headache.
JB
Joy Barker
04/29/20
I paid to upgrade to pro on April 12th…
I paid to upgrade to pro on April 12th and it still hasn't happened even though they took my money [ a whole year's worth as it seemed cheaper]. As with others on this page, absolutely no customer support no matter how many times you write or call. Wish I'd never started this.
KB
Kirill Brusilovsky
04/28/20
Customer support is unacceptable
I you are considering different video conference solutions, choose anything else! On paper, zoom is great, but when it comes to problems, support seems to be virtually nonexistent. They promise to reply within 24 hours, but you may end up waiting for weeks. They simply don‘t care about their customers, no matter, paying or not - just read another customer messages here or on their Facebook page.
SF
Steve Flaherty
04/28/20
Don't expect to EVER get support
We get it, it's a pandemic and virtual meeting usage is up. However, no response to repeated messages left (because the "answering service" are the only people you can get on the phone) is a failure on all levels. We've tried contacting their sales, support, billing, you name it and you can't get any response. What once was looking like a promising platform given the shift of working remote, has turned into a nightmare with security issues and ZERO customer support and satisfaction. Vote ...
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JP
Jonathan Pulido
04/27/20
THEY TOOK MY MONEY BUT NO SERVICE
THEY TOOK MY MONEY BUT NO SERVICE - 04/20/20 - 04/27/20 STILL NO SERVICE!!!! How many of you would switch to google meet with this type of service? I am a google suite customer with more than one business and we are in a very delicate time. We are trying to give our clients the best possible service despite not being able to give them product when promised due to COVID-19. THANKS FOR NOTHING ZOOM!!! it has been a week. Tarra Lynch is the most insensitive, inept and rude customer service ...
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KS
Keith Smith
04/27/20
Dishonest billing practices and then…
Dishonest billing practices and then they go to great lengths to make it difficult to reverse their incorrect charges. Get it together Zoom!
JC
Jeff Camacho
04/27/20
I'm very unhappy with Zoom.
I'm very unhappy with Zoom. I am particularly unhappy with their lack of live customer support. I have the pain "pro" membership but when I call for customer service, I am told that my account level is not eligible for phone support. I was directed to use "live chat" on the website where the chat box says, I have 3 people ahead of me. The message never changes and I received no support. I am currently looking for alternative online meeting services and hope to leave Zoom as soon as possible.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].