9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2381-2390 out of 6134
N
Nigel
05/06/20
Customer service is nil.
Customer service is nil.It is a scandal that they are getting away with it.
JL
John Lambert
05/05/20
Zoom is perfect tool nowdays during the…
Zoom is perfect tool nowdays during the pandemic, but be ready to see NO support there. at ALL
JG
Jānis Grīslis
05/05/20
Could be easier to use
Could be easier to use, but in nowadays perfect for reaching colleagues
CB
Carol B
05/05/20
Too many incompatibilities to make it work: NO GO with Zoom
Our group signed up to use Zoom for a one-time 40 minute session. Immediately we started having trouble: One member couldn't make it work on her phone, and she doesn't have a computer. Another's computer doesn't have a camera, so no go. Yet another asked me to do a trial run with her, so we "connected" on a one-on-one basis; as soon as her computer got into the waiting room my computer froze completely, so I had to reboot the computer. We reconnected and could see each other, but no matter ...
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AN
Asher Nahum
05/05/20
lucky I didn't complete the payment.
lucky I didn't complete the payment.been sending queries via mail last week to sales.no reply yet. be aware.
RR
Robert Rosen
05/05/20
I have to agree with the others
I have to agree with the others, there is no customer service. I've left 4 messages in the past 3 days as well as 4 emails. I would love to use the online support but since my account is frozen (That's the problem, I can't access my account) I can't get into the support only a bot which is useless. I've never been so frustrated dealing with any company than I have with zoom. I hope this helps someone before they make the mistake of going with them
AN
Andras Nagy
05/04/20
Zoom Support doesn‘t exists
Zoom is a Good Tool, but the Support is not existing. Even after 6 weeks of an urgent request of a paíd licence, I never got an answer. I will look for an another Solution.
ML
Mark Lindner
05/04/20
Only worth the free tier / AVOID all paid tiers due to terrible customer service
It took over a month for anyone to answer my queries and issues. There is no point waiting to speak to anyone over the phone or live chat as all they do is defer to another department - I've been waiting to hear from Billing for THREE weeks.For a company that is profiting massively off of the current global situation you'd think they'd be better able to put the massive increase in funds to good use. It doesn't bode well for their future.Avoid this company like the plague, you'll save ...
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N
Niftyapple
05/02/20
terrible customer support…
terrible customer support (non-existent), when we had to upgrade the webinar feature to 1000 attendees, there was no feature to select "no auto-renew" as we only need to upgrade for 1 month, then tried several times to reach out the support to downgrade the option back to the original plan I signed up, I had a reply from someone in support team and promised the downgrade has been done and there won't be new charge for my upgrade plan. little did I know, the support guy did NOTHING to cancel ...
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NF
Neil Farquharson
05/01/20
Non-existent human support
Non-existent human support. Bot is useless and refuses to put you through until you log in. And if I can't log in?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].