9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
Connect, collaborate, and conquer from anywhere.
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2341-2350 out of 6134
MH
Michele Hart
05/22/20
Worst customer service ever!!!
If I could give negative stars, I would. I upgraded my account three months ago and they charged me for the upgrade but never provided me with the service. I have since been charged for three months of a service I have not received. I’ve left 4 voicemails with their less than helpful answering service (each time about a 40-60 minute hold) which promises each time they will get the message to Zoom to have them call me. I’ve never received a call back. And I have left 8 emails about this ...
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DR
Drew Rutberg
05/21/20
If I could give them negative ten stars…
If I could give them negative ten stars I would.We are a medical practice doing using zoom during the pandemic.From day one we have been plagued by technical issues.We have made over 100 requests for technical support to contact us and we are simply ignored. That is until comes time for monthly billing and someone does their job and charges us. I would say they have they worst custom service on the planet but to do so would imply customer service is available to you. It isn't. When you call ...
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S
Simone
05/20/20
Worst service I think I have ever…
Worst service I think I have ever received (or not received) - especially from a digital company.Have been continued to be charged hundreds of dollars every month for a service I asked to be cancelled 10 weeks ago (which couldn't be cancelled online - so backwards), with ZERO response from emails or support tickets. The chat support is useless, and so is their phone support - instructing to leave a support ticket or email. If they weren't so "big" I would be yelling scam right about now...
JK
Jerry Kenney
05/20/20
I wish I could give Zoom zero stars
I wish I could give Zoom zero stars, I get it since this all went down several months ago the need for Zoom has increase 10 fold, but we are still a customer and a large customer, but the amount of work I need to do to get answers in adding licenses, questions on billing issues and a screw up on their part is absolutely DRAINING!!! Zoom is by far the WORST supplier I have ever ever had to deal with. It doesn't take days to get a response, it takes WEEKS, and most times, the response doesn't ...
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M
Maggie
05/19/20
Terrible experience
Terrible experience, costumer services it doesn’t exist, I try many times to talk to a REAL person, each time I gave my contact info and never happened. Signing up for the tutorial was truly a nightmare, I signed up for a 6 am tutorial and shortly after 10:30 am tutorial that never happened. And later receiving messages from COSTUMER SERVICES asking for my feedback that obviously no one read it. I’m wandering if were send by a real person…
HJ
Helen Jacobsen
05/19/20
I have been waiting since May 7th for…
I have been waiting since May 7th for the Billing Department to refund the $400 I was charged for webinars. Although I was promised a billing rep would call me to take care of the transaction it never happened. I am now on hold and will probably talk to an another answering service. TERRIBLE CUSTOMER SERVICE!!!
S
Sam
05/19/20
Zero support when there's a problem with their system
Fault with cloud recordings meant that I was unable to access them. Despite receiving an email telling me that they were ready, they just said "Processing Recording..." in my account and the link in the email confirming they were ready just gave an error message saying that the recording didn't exist.Submitted an online support request - no replyCalled the support number a week later - automated message told me to submit online request as low staff numbers (COVID)Called sales line (they ...
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SG
SeongKyung Graham
05/19/20
Customer service is terrible.
Their customer service is terrible. I was charged for the month that I didn't sign up for. I called many times, but the only billing person I can get through is answering service. I left a message three times for a refund and emailed several times to the billing department, but never got a reply so far (a week). One time I was able to get a sales customer service, but when transferred to billing, they hung up on me. I don't even know if there is a billing customer service. They may have ...
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TK
TERUMI KAI
05/19/20
Really bad customer service
Really bad customer service
SR
Steve Rice
05/19/20
Bad service after the sale
Like the product, the service not so much. We sent a customer service inquiry on 4/11 and have followed up repeatedly. No response. So if you plan on using Zoom, you better be able to self serve. Will explore other options.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].