Zoom Reviews in July 2026: User Ratings, Pros & Cons

Poor service

Poor service, they didn't let you more than 40 mins for free!

longer calls make better reviews

rubbish they should make ordinary members be able to do longer video calls,and hey should tell you if somebody is typing or not.skype is so much better..

Constant crashes

So, when you try and enter a meeting, the computer app will crash 8 times. The phone app will crash at the same time. And you’ll totally miss the essential meeting because Zoom’s update crashed the entire computer. Even then, the paid version is overpriced for what it is. So thanks Zoom. Wish everyone still used Skype.

Customer Support is very worse

Customer Support is very worse. Struggling to get support for a week now. No Response/Resolution yet.

Can't Trust Them

The fact that they claim that you have 40min time limit when using the free version but then they cut you off suddenly after 30-35mins makes me not trust them. They straight up lie and then have the nerve to ask me to upgrade. I really wanted to get the Pro version, but NO thank you, I can't trust liars with my credit card.

Connection drops frequently but you can…

Connection drops frequently but you can fix it if you turn off other devices and connections.

Hopeless support, double billing

My experience matches that of most people, it seems. The product is good (except for constantly changing and confusing functionality and one day of no service at a couple of weeks ago). Customer service is utterly appalling, in fact seems to be non existent. They are billing me twice every month at the moment and will not reply to emails. Their robot chat facility on their website is utterly useless. Not sure want to do. I like the product, on the whole, but don’t want to go on paying ...

ZOOM IS A DECEITFUL.... Don't give them your money

This is what I wrote to PayPal and I am pretty confident I will get some of my money back. "I made multiple attempts to change my zoom account from 2 licensees to 1 license throughout the month of May. These attempts included trying to use the website to change it which consistently resulted in an error that was being worked on. I called on two occasions and after sitting on hold for an unbelievable length of time, I was put through to an answering service that took my information and ...

Zoom is TRASH

Zoom is TRASH. No customer service whatsoever. No tech support. Nothing. Don’t waste your money, or time.

Fine on Basic but appalling service when being paid

Fine on Basic but I registered and put DD in place for Pro. Zoom has failed to upgrade my account - even whilst taking two monthly payments and me sending multiple emails and speaking to several Zoom employees in Sales, Billing etc. Great idea - appalling service and response to communication. I am looking forward to them losing massive market share to a competitor.