9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2301-2310 out of 6134
AK
Antoinette Kavoori
06/08/20
Worst experience ever!!!!!
Worst experience ever!!!!!! This is the 3rd time I'm calling in. Today I spent almost two hours to reach them......awful, their customer service is uncourteous and atrocious. Finally a guy came online and wasn't of much assistance at all. Zoom needs to brace up......soon you will be losing customers.They're very good with charging their customers on time.
D
Davide
06/07/20
Unable to Upgrade! Paid and waited 3 days
Great App but I have paid for an upgrade, called and left messages 3 times, raised a ticket and not had any upgrade or any response?How can a company of this size be able to Take Money for an upgrade but Not Apply the upgrade? Surely this process must be automated in this day and age? Its 2020 not 1920!
NG
Naresh Goyal
06/06/20
😭😭😭
😭😭😭Very bad horrible experience ever. Customer support is of no use.
T(
TJ (Estates) Limited
06/05/20
We have used Zoom for remote viewing
We have used Zoom for remote viewing, and it has proven reliable and effective as a solution. In this post COVID world, it may be a great tool to continue using.
MF
Morten Funcloud
06/05/20
Dobble billing and customer support
Dobble billing and customer support Very hard to integrate to website
MH
Mohamed Hassan
06/04/20
Zoom has superior functionality and is…
Zoom has superior functionality and is super easy to use. We have been using it for years and we cannot recommend it enough. It has almost never let us down. Not even on a single call for years.The pricing is reasonable. Initially we were using a monthly subscription, then we moved to annual. We once had a delayed payment for over a month, but they were understanding enough and kept our premium service running until we paid.Again cannot recommend them enough for business use.
DN
Dusko Nedic
06/04/20
Zoom is a criminal organisation
Zoom is a criminal organisation. I have sent a number of e-mails and had a number of calls. I have paid for a business plan and they keep me on the basic one which is free. I have already reported them to the respective trade offices and request a charge back from my bank. Please, do not make the same mistake, find something else. Regards,Dusko
A
alf
06/04/20
child abuse
child abuse. i failed because i can't afford a camera
I
Ian
06/04/20
Customer service is the most useless…
Customer service is the most useless farce I've seen a business use. It consists of a chat bot that only answers by sending you to their customer support page, which then sends you to the chat bot. No one in their right mind should ever consider using this service.
RC
Ramon Cano Jr
06/03/20
No customer Service - No support response
We have a pro account with 8 paid host licenses. We have had a billing issue since day 1 and I have been unable to get support on the issue. I have two support tickets open with them and NO response. I have now opened a third ticket. I have made multiple calls to their billing department but just stay on hold for a long time then eventually gets answered by an answering service and they take your info so they can call you back. Been waiting for a call back for a month now.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].