9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2291-2300 out of 6134
DB
Dr.Bashar Bizrah
06/15/20
One of the worst customer service ever.
One of the worst customer service ever.I been struggling to reach out to customer care from a few days and couldn't found any reply from their side. Such a worse service. Please don't use this app at all. Won't be recommended.
C
Customer
06/15/20
Terrible service never ordering again…
Terrible service never ordering again left me and my children waiting 2 hours only to find out they had cancelled my order and they didn’t tell me it’s only when I’d phoned I found this out
SM
Saqib Mohammed
06/13/20
Pathetic customer support
Pathetic customer support. Zoom charged me extra on my subscription. I've raised ticket# 6079967 and now ticket #6183874. I haven't yet heard back from zoom despite me continuously trying to get in touch with them for the past 1 week.
FB
Frank Bozzuto Sr
06/11/20
very disappointed
I was very disappointed with what happened on a group chat with my family and friends. The chat was hacked with someone swearing and performing a life act. My seven year old granddaughter was in the chat at the time. Everyone got off right away and I told them all to delete it so our phones won't get hacked which it might be too late. Take my advice don't use this site especially with children.
MÁ
Miguel Ángel Ortega
06/11/20
¡PÉSIMO! ¡NO PAGUES PLAN PRO! ¡NO PAGUES NADA!
¡PÉSIMO! He pagado dos meses eon el plan PRO y llevo más de dos semanas que mi cuenta está con BASIC, en ese tiempo han vuelto A COBRAR la versión PRO. A los 30 minutos sale aviso de que quedan 10 minutos y mi imagen de cara a mis clientes ha sido patética. Llevo dos semanas escribiendo correos electrónicos y responde que sigue a la espera(¡dos semanas!) , he contactado por chat online y dicen que llame al teléfono de U.S.A., llamo y tampoco me pasan a una persona para solucionarlo. PÉSIMO ...
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JO
John ONeill
06/11/20
Zoom sends wrong reminders for changed or cancelled meetings
When you change or cancel a meeting, Zoom will still send out a reminder to everyone for the meeting anyway, so this is the worst possible failure. The support phone numbers are fake, you will never talk to anyone.
DT
David Travers
06/11/20
1-star because 0-stars wasn't an…
1-star because 0-stars wasn't an available option.Keeping kids and families out of an elementary school graduation ceremony because an account upgrade doesn't go through isn't good enough
IC
Ivonne Cabrera
06/09/20
THE'VE STOLEN my money and can't…
THE'VE STOLEN my money and can't address it to anyone.
I
Iniko
06/08/20
Good service with strange interface
Interface isn't native and easy to navigate, but quality of connection is good. The one thing I don't understand - why there's 45 mins restrictions for some chat rooms..."
CW
Charlie Wheeler
06/08/20
If I could use minus stars I would
If I could use minus stars I would. Have been sending email after email to customer services for over two months. All I get every single time is a generic email saying ticket raised but their busy. Two MONTHS!!! A big company like this. Soon took my money, now I get nothing in return. I am really frustrated at being treated so abysmally.Advice to avoid if you can, you'll get no customer care.
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