9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
Connect, collaborate, and conquer from anywhere.
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2281-2290 out of 6134
E
Ella
06/22/20
Favorite work from home app
Favorite work from home app! It keeps me and my colleagues connected. I just hope their premium account came at a lower price.
R
Ray
06/22/20
Worst customer service in the industry!
Customer service used to be good, but now it has turned into a joke. Major fail. I have been receiving automated responses to requests for customer service that are over two months old. As they capitalize on the pandemic, this is a great example of corporate greed at the expense of anything that resembles decent service.
BS
Bianca Schoedel
06/21/20
Worst customer service EVER!!
Worst customer service EVER!!! I still have an open ticket from the 28th of March. Once a month I get an email apologising for the delay in response but the is it. An absolute joke.
L
Lewis
06/17/20
Another company with fustrating paid…
Another company with fustrating paid plans, where there is a minimum number of hosts of 10 for the business plan. I have 3 people and would like the business plan features but this isn't possible, I'd have to get a minimun of 10 host licenses. Why is this practise still a thing? Even with 3 staff you'd still be making £4 more per host anyway, so what's the problem? Pathetic limitations.
BF
Beyond Frustrated
06/17/20
It's been over 3 weeks since Zoom…
It's been over 3 weeks since Zoom charged my credit card, but failed to provide the purchased service. Multiple calls and emails have gone unanswered except for the periodic computer-generated message that tells me my open ticket is still in the cue and will be addressed by the next available person. If only there was another option. Either you are lucky and your order goes through or you wait and wait and then need to dispute the charge with the credit card company. My advice is to.charge ...
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E
EyeHateZoom
06/17/20
SCAMMED ME OUT OF MY $$
I paid for the Pro version to test it out. Zoom advertises that you can cancel at any time. After a couple months, I decided that I did not need the Pro plan and the Free plan would suffice. So, I went to my Zoom Account and canceled the Pro Subscription. They IMMEDIATELY charged my credit card for an additional month and told me to enjoy the balance of the subscription. As I was reading the notice, I received an email alert from my Credit Card for the Charge from Zoom. Now, here is the fun ...
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J
jaume
06/17/20
El servicio tiene sus pros y cons pero…
El servicio tiene sus pros y cons pero es un servicio gratuito y muy útil.
TW
Tom Williams
06/16/20
A complete lack of support services
A complete lack of support services. Probably OK if you use it all the time and learn all the tricks but can be very difficult for the occasional user and they DONOT offer any customer supporty
HP
Hannah Phipps
06/15/20
No chromebook virtual backround and glitches.
I want to add a virtual backround to show what pictures because I'm on a chromebook so I can't show what pictures I want to share and also my friends sometimes glitch. I usauly use google Hangouts which is a little better because you can't kick people off for no reason!!! You need to update some things for chromebook 0S because I can't annotate and I needed to for camp.
CP
Christopher Petry
06/15/20
Kowtowing to China
Kowtowing to China. Not interested in a company that helps tyranny.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].