9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
Connect, collaborate, and conquer from anywhere.
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 2221-2230 out of 6134
K
Karen
07/27/20
Absolutely terrible customer service…
Absolutely terrible customer service becasue there is NONE! They DO NOT return calls. I even tried cancelling my subscription and opened a new account to try to change billing info and now it won't even take credit card info. Guess they don't need anymore sales! Find another platform if you have an option.
W
William
07/27/20
Its over rated because of covid
Its over rated and hyped up because of covid 19. The truth is you can do the same things with messenger and whatsapp, for free and by keeping a diary. Simples.
MD
Mike Donald
07/27/20
Been charged twice for the pro licence…
Been charged twice for the pro licence via PayPal opened a customer service log over THREE MONTHS AGO and just get a standard your in the que email weekly tried to call the uk numbers get out on hold for ages then just hang upFinally sussed how to cancel the payments via PayPal but know I won’t get a refund. Awful service, a company that’s taken advantage of people need to stay in touch during lockdown. Stolen £90 + of my money !
O
Oliver
07/27/20
Astonishingly bad customer support - could not design a worse system
Astonishingly bad customer support for such a very simple request. This must be the worst experience I've ever had with any company. Zoom owes me 8+ hours of time back for something that should be a self-serve button in admin panel.I tried to cancel a service over a week before my company's renewal date, the bill would have been in excess of $1,000. I tried to cancel online but was told I needed to contact our company's account manager instead. I am then told by the account manager I need ...
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C
Carl
07/26/20
Don't spend a dime on Zoom
I pay to use Zoom Pro in order to get a good support. I opened a ticket last week (#6877110) and still no answer. Don't be fool and don't spend a dime expecting to get support: they really don't care of you. When opening the ticket, Zoom asks for a level of priority but even if I checked "hight priority" it doesn't make nay difference.
S
Sipra
07/25/20
upgraded 3 days ago- but Zoom not giving me service
I upgraded to pro 3 days ago- Zoom claimed the payment my bank informed me. But my plan still shows as Free Basic. Why are they asking for new subscriptions if they cannot handle the load!
AC
Adam Chasen
07/24/20
If I could I would rate it zero
If I could I would rate it zero. I have been double charged for months, been writing to them for months, calling for months and NO ONE has gotten back to me while they continued to charge me twice. This is a racket.
S
Sue
07/23/20
Beware of the Security Failures and Terrible Customer Service of Zoom
We have now terminated our Zoom paid Pro Account after being "Zoom Bombed" twice on May 14, 2020. We escalated the details as an Executive Complaint, as the event was password protected and we used the meeting room and all security features. After getting many emails saying they were too busy to get back to us, and calling and leaving word with an outside answering service, we received the information that there was no security breach and it was our fault. We further sent a registered ...
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PT
Pat Tomsho
07/22/20
Stay away from ZOOM if you want service from the sales, billing or customer service department!
I am the admin who was using the service for free for small non-profit. I have had an issue with MY login since March. While my team loved the product and I attempted to upgrade to paid plan in May hoping this would resolve the poor customer support and lack of response to my issues....I have still not been able to resolve so I can't pay. Been trying to reach the billing and customer support....no chance. Sales rep blows off my email and the one phone call I had with him when I did reach ...
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S
Sean
07/21/20
Worst customer experience
I have been waiting on an answer to a billing query for 3 weeks with no response. I have no ability to cancel my subscription from within my account other than by 'contacting sales' who then farm me off to an unresponsive billing team meaning I am about to be auto renewed for a subscription I do not want and can't do anything about it. Absolutely shocking customer experience.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].