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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

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Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 2051-2060 out of 6134

RM

Randy Mills

08/14/20

1 out of 5

Nonexistent support

Nonexistent support. I am a Zoom Pro account holder that has prepaid for 3 hosts on an annual basis. I submitted a High Priority ticket to Support two weeks ago and haven't heard back from them once! Needless to say I'm very disappointed and concerned since I just renewed my account for an additional year.

AT

Adrian T

08/13/20

5 out of 5

Easy to use interface

What do you like best? Friendly to use. Quick meeting assembly. What do you dislike? Free version is limited to only 3 users. Recommendations to others considering the product: Consider investing in the Business plan since its affordable and it expands your abilities to collaborate. What problems are you solving with the product? What benefits have you realized? Remote interaction and meetings made simple in a time of social distancing.

RA

Ruth A

08/13/20

5 out of 5

Zoom is great for group meetings

What do you like best? Zoom is great for team meetings with several users. It is very easy to use and great to keep meetings going with the team. Zoom keeps us in-touch and communication among the team with video-conferences are quite clear. You can share meeting links with members, approve/disapprove entry to keep meetings private, and set-meeting times. Recording of meetings is great because you can do training and record then save for reference or sharing with other team members as ...

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UI

User in Insurance

08/13/20

5 out of 5

Zoom in Great

What do you like best? It's easy to use for newbies and free for meetings of 10 or less attendees What do you dislike? I've read there are some security issues but I believe they have been addressed by Zoom Recommendations to others considering the product: take it for a free test run What problems are you solving with the product? What benefits have you realized? During COVID we have not been able to meet in person so Zoom has allowed us to virtually meet.

HP

Harsh P

08/13/20

5 out of 5

Provide great voice quality with screen sharing and screen control facility

What do you like best? The best feature about zoom is its screen sharing and screen control. What do you dislike? Sometimes we face certain glitches while controlling someone's screen but that not a big issue. Recommendations to others considering the product: Give it a try and trust me you won't regret your decision of choosing it. What problems are you solving with the product? What benefits have you realized? Initially, we were unable to solve someone else issue ...

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UI

User in Information Technology and Services

08/13/20

5 out of 5

Zoom is the Gold Standard

What do you like best? The Zoom interface takes an Enterprise Product and turns it into something any consumer can use. What do you dislike? Candidly, there is nothing I dislike about the Zoom platform. Recommendations to others considering the product: Try it, it works great and the platform will convince you of its merits of how exceptional it is. What problems are you solving with the product? What benefits have you realized? I have worked remotely for nearly 15 ...

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SB

Salvatore B

08/13/20

5 out of 5

Zoom is great for Desktop Support

What do you like best? Being able to create your own backgrounds, annotation is simple, screen share and control is also very effortless. It integrates well with Outlook for simple meeting creation, and the Zoom dashboard has all the admin features you could need. Their support is also very quick to answer and questions or concerns you have. What do you dislike? As and IT guy, not being able to see/control system pop ups What problems are you solving with the product? What ...

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BB

Balaji B

08/13/20

5 out of 5

Zoom Daily user review

What do you like best? It makes it easy to share the presentation or my screen to explain the content more clearly. What do you dislike? It could have an option to take control to operate the system of others. This feature would help when we are trying to quickly fix something in others system. Recommendations to others considering the product: Zoom is such an ease to conduct your classes/meetings/presentations or to simply video call with your family and friends. Also, you ...

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MB

Mary B

08/13/20

4 out of 5

Conferências com mais de 1000 pessoas

What do you like best? Você pode dar uma palestra, você pode fazer eventos ao vivo, dar aulas e até conferências online onde você pode mostrar e participar mais de 1000 pessoas sem perder a capacidade de áudio ou transmissão do seu show, este sistema é um presente. What do you dislike? O pessoal que se encarrega de fazer o suporte é lento, um dia fiquei mais de 72 horas esperando que me ajudassem com um problema de transmissão com a conta e perdi muitos dias de trabalho por causa ...

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UI

User in Consumer Goods

08/13/20

3.5 out of 5

Good service despite the bad media

What do you like best? The video quality is excellent, 2 screen support and ease of use. What do you dislike? Still a bit leery due to press this year on poor security practices. What problems are you solving with the product? What benefits have you realized? Daily staff meetings, allows us (around 30 in the group) to gather for daily meetings with a smooth experience compared to other solutions.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].