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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Are you using Zoom?

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terrible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 1991-2000 out of 6134

SM

Samuel M

08/17/20

4.5 out of 5

Zoom Review

What do you like best? Very friendly interface, good price and connection is always good What do you dislike? There's nothing I dislike about this software, fully recommend it Recommendations to others considering the product: This is the software if you are with limited budget, it has everything you need for web conferencing. What problems are you solving with the product? What benefits have you realized? Connection problems

UI

User in Non-Profit Organization Management

08/17/20

4.5 out of 5

Helpful, easy to use, intuitive

What do you like best? I appreciate the ease of use for this video conferencing. There are many layers (just video chatting with an individual or a huge group or you can switch over for a webinar approach) which means it should fit the needs of your business. What do you dislike? Could be an internet issue, but the potential lag means some conversations are a bit awkward. I also think the free version of Zoom's time should be extended to be more than 40 minutes (but I appreciate ...

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JE

Juan Esteban R

08/17/20

4.5 out of 5

A savior in COVID-19 emergency!

What do you like best? Zoom offers a generous free plan and very affordable paid plans in order to connect people during a very tough moment. Since COVID-19 affected many people all over the world, Zoom allowed people to connect. Moreover, it is very easy to use and has a great performance. What do you dislike? Some people have had complains about the application security. Zoom claims that they have end-to-end encryption, but this feature it is not available if you are recording ...

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CL

Christine L

08/17/20

4.5 out of 5

Zoom for all your digital collaboration

What do you like best? A most key aspect that use Zoom over most other video chat applications is really the ease of use. I can share most f my What do you dislike? There have been some early problems with trying to meet login credentials What problems are you solving with the product? What benefits have you realized? Online interviews, team meetings and guest meetings and good wishes are easy to set up with Zoom

UI

User in Information Technology and Services

08/17/20

4.5 out of 5

Easy to use but there were some security issues which may have been resolved

What do you like best? Easy to use whether for business or personal use What do you dislike? My company quit letting us use it and switched to MS Teams due to security issues in the press What problems are you solving with the product? What benefits have you realized? Ability to remotely present and interact in COVID 19 world.

MM

Maor M

08/17/20

4.5 out of 5

Excellent tool for video conferencing and sharing information

What do you like best? I like that Zoom acts very fast and does not overload my computer, and its mobile version works just as smoothly, and also that it has more interaction features unlike other platforms What do you dislike? I have had some concerns about security, but they seemed to have been addressed Recommendations to others considering the product: Give it a try because it is worth, especially the mobile version, it's super complete! What problems are you ...

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UI

User in Computer & Network Security

08/17/20

4.5 out of 5

Great product

What do you like best? I like how simple it is to use. I also like the backgrounds - they help when working from home so that you can obscure where you're working, such as the kitchen or a bedroom. What do you dislike? The only think I can think of is that it does consume a large amount of bandwith, especially the video portion. Sometimes people have to drop the video and use audio-only due to their internet. What problems are you solving with the product? What benefits have ...

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UI

User in Information Technology and Services

08/17/20

4.5 out of 5

The best in class for video conferencing

What do you like best? Excellent sound. Easy way to figure out who wants to speak up. What do you dislike? Initial setup can be a hassle for new users who end up wanting to use Skype What problems are you solving with the product? What benefits have you realized? Distant collaboration made easy

MM

Mafdy M

08/17/20

4.5 out of 5

Zoom, the most reliable conferencing software

What do you like best? the software is very simple to use even when you don't have an account, it's just a link when the app is installed and you can go into meetings, this simplicity made a lot of people be able to use it, the UI is simple and straight forward, sharing options are too many even sharing your audio only with the meeting is a strong feature i didn't find in other products, as well as any source of video or audio, virtual backgrounds are a great feature especially when they ...

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AT

An-Jie T

08/17/20

3.5 out of 5

Zoom university

What do you like best? Zoom has became a staple in university courses due to the pandemic. It offers users the abilities to communicate with one another. What do you dislike? I think they changed this, but prior you had to pay for video chat with multiple people. What problems are you solving with the product? What benefits have you realized? No technical problems really, but I enjoyed the fact that you could schedule a call with a link via email, etc.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].