9.8
SpotScore

Zoom Reviews in July 2026: User Ratings, Pros & Cons
Connect, collaborate, and conquer from anywhere.
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
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Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 1981-1990 out of 6134
UI
User in Market Research
08/18/20
There's a reason so many people use this.
What do you like best? It's pretty user friendly, the pricing is reasonable, and almost everyone is familiar with it by now. It's versatile, screen sharing is easy, and it has a lot of functionality and features. What do you dislike? A few clients have told us they are not allowed to discuss company business over Zoom, so we've had to switch to their platforms to have calls with them. Also, an associate of mine used Zoom to host a panel discussion on race issues with some fellow ...
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UI
User in Banking
08/18/20
Connectivity Issues & Difficult to Diagnose
What do you like best? Minimal lag, very clear once it began working properly What do you dislike? Lots of connectivity issues with my laptop and difficult to diagnose where it came from Recommendations to others considering the product: Make sure your laptop speakers and webcam is properly prepared as best as you can prior to meeting What problems are you solving with the product? What benefits have you realized? Remote exam taking & business meetings
UI
User in Hospitality
08/18/20
Basic Video Option
What do you like best? Easy access to gaining links for conferences What do you dislike? Privacy and safety can be at risk especially when being used by children or other vulnerable populations. What problems are you solving with the product? What benefits have you realized? I am able to meet virtually with clients through zoom and still be able to social distance and stay safe
BB
Boris Bank
08/17/20
Terrible support
I am 100% sure Zoom payed for positive reviews.from a basic end user perspective *and mainly because they were free for basic uses - they are okay.For any thing past that, it is complete trash.Inconsistent, and support in entirely unresponsive.there is an automated recurring email asking to close your ticket if it has been solved before any support has even reached out. Have seen multiple cases internally where our tickets have remained unanswered for months. When one was finally answered, ...
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AI
Administrator in Mechanical or Industrial Engineering
08/17/20
Great, user-friendly video conferencing
What do you like best? It is very user friendly, easy to set up and understand. The free account is enough for most personal uses, and the paid account is great for business. Screen share is simple. What do you dislike? Connectivity, but could be internet instead of the app. What problems are you solving with the product? What benefits have you realized? Hold client meetings on Zoom to review progress, CAD modelling, calculations etc. It is helpful to be looking at the same ...
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AY
Amanda Y
08/17/20
Conferencias de nivel superior
What do you like best? Con este sistema puede conectar hasta 1000 personas al mismo tiempo para ver e interactuar con su conferencia. Puede crear una increíble capacidad de souvenirs y un estilo muy bueno y económico, además de dividir la pantalla y con paneles superpuestos. What do you dislike? Es un poco caro porque puede resultar caro para un influencer o trabajador solo como herramienta de trabajo, mientras que es un precio razonable para una empresa. Recommendations to ...
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JC
Jeff Coulter
08/17/20
This has to be THE most unreliable SW I…
This has to be THE most unreliable SW I have ever used. And that is saying a lot. It gets "lost" all the time. Can't find my camera. Doesn't remember to start my camera on entry. Some meetings yes, some no.Same as the audio. I've checked the "Use computer default" audio, but when Zoom starts it can't find it, or asks what audio to use, so I have to start audio manually. Yes. I have used it a lot with COVID, but I can't depend on it. Every time it works, I am surprised. It fails that often, ...
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CC
Calebe C
08/17/20
Zoom is a great app, to bring everyone close
What do you like best? In my business, the use of efficient means to communicate is a service that allows us to incorporate all individuals in a single application, we can chat, share documents and also make some hiring of video clips from the application and also the most effective we have the entire active directory within the app, then simply search for the person’s name and also start a conversation with people who work in the business with you. What do you dislike? Often, ...
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VA
Valentina A
08/17/20
Many people in one screen
What do you like best? I really like that you can see in one screen many people that are connect in the meeting and is free to use. What do you dislike? Maybe when are many people connected is difficult to talk or understand but the tool is good for virtual class. What problems are you solving with the product? What benefits have you realized? The distance and time to attend to class because now I only have to connect in time to my meeting through my computer.
UI
User in Higher Education
08/17/20
Awesome virtual interview scheduler and interface
What do you like best? Good UI interface, virtual background on video calls. Ability to incorporate more than 50 users. Whiteboarding capability to write, draw and discuss ideas. What do you dislike? Delay in showing internet issues. Sometimes joins with default video on option Recommendations to others considering the product: One of the best applications for video conferencing. What problems are you solving with the product? What benefits have you realized? I have ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].