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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 1851-1860 out of 6134

UI

User in Information Technology and Services

09/09/20

4.5 out of 5

its a unique and stable app for webinars

What do you like best? There is no drops and flickering during meetings. This is very secure app and take care of all the security concerns. What do you dislike? Calls are disconnect some times and echo is also happens Recommendations to others considering the product: its a safe application. Stable connection, reliable to use. No video fluctuation What problems are you solving with the product? What benefits have you realized? we can work from home in covid situation

UI

User in Food & Beverages

09/09/20

3 out of 5

Good tool for office meetings

What do you like best? Interface is quite user friendly. Mutiple user display is better than other such tools What do you dislike? Sometimes, it is a bit slow on mobile andriod app. What problems are you solving with the product? What benefits have you realized? Group discussions and immediate correpondence with anyone in the office with well pre- scheduled meetings

UI

User in Hospital & Health Care

09/09/20

4 out of 5

Smooth Experience

What do you like best? It allows people to use it without having to create an account What do you dislike? I sometimes have a bug, where if I join the call before host has started it, it continues to show me "waiting for host..." later on even after host starts the meeting. What problems are you solving with the product? What benefits have you realized? Allows us to work effectively from home

UI

User in Banking

09/09/20

4 out of 5

Using zoom for internal business team meetings as well as client calls

What do you like best? The ease of connecting everyone on the same platform especially with work from home becoming the norm, having a platform where everyone can collaborate seamlessly is a great to have product What do you dislike? The user experience with respect to developments which are now increasingly becoming part of other platforms such as white noise cancellation in microsoft or the layout change of showing participants to make the overall experience more immersive ...

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AG

Andrew gilchrist

09/09/20

1 out of 5

Extremely rude, dismissive support.

The gentleman that helped me today was awful. It felt and sounded dismissive intentionally from his tone and words. He went silent on me, while I was waiting for him to respond and when I waited and asked if he was there he was annoyed.He kept insinuating that I knew what the issue was from our end and wouldn't go the effort to be patient, expalin and help. I asked for his name , he wouldnt provide it, so I could speak to his manager and he said I'd get a callback. He said he would send a ...

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JC

Jeff C

09/09/20

5 out of 5

Zoom Zoom Zoom

What do you like best? Simplicity. Once you get past the clunky numeric login process, the user experience is easy and seamless, with many powerful features. What do you dislike? The aforementioned clunky numeric login process. Understandably in these complicated times security is paramount. While they do make the meetings easy to share, occasionally the link doesn't connect and you have to input the meeting ID and password manually. That can be challenging to some. ...

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IA

Industry Analyst / Tech Writer in Computer Software

09/09/20

5 out of 5

Great Team Collaboration

What do you like best? The ability to collaborate with teams across different regions and be able to share and co-ordinate on one document. What do you dislike? Well, the video quality is slightly poor, sometimes you can't really see the other person especially if you are connected to bad internet. Recommendations to others considering the product: If you want to increase collaboration and teamwork with colleagues in other regions, the zoom is the solution. What ...

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JS

Joan S

09/09/20

5 out of 5

we love zoom!

What do you like best? The ease of use - quickness to both set up, send out links and connect - the flexibility to use your own personal ID # What do you dislike? I don't see a downside - we are 100% sold on using zoom.us What problems are you solving with the product? What benefits have you realized? We do online training - streamed and zoom provides an easy to implement, on both sides, solution.

RD

Rann D

09/09/20

5 out of 5

So helpful for many situations!

What do you like best? The ability to see and work with my team and my friends on work and on fun activities! I had never used Zoom before the pandemic. What do you dislike? That I occasionally I get cut off too soon. Recommendations to others considering the product: Go ahead and dive in to Zoom! It is so easy to use and so helpful in many ways! What problems are you solving with the product? What benefits have you realized? I have been able to do script readings ...

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AD

Aleix d

09/09/20

5 out of 5

Excelent tool for online classes

What do you like best? This program allows classes to be taken online, while being extremely interactive and even allowing students to have access to the recorded session. What do you dislike? Maybe the multiple windows from the students that are connected at the same time could be improved for aesthetic purposes. Recommendations to others considering the product: Worth a shot, especially for a educational purposes. What problems are you solving with the product? What ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].