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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 1711-1720 out of 6134

AP

Abhishek P

09/15/20

4.5 out of 5

Best Application for Conference Meeting & Remote Controlling

What do you like best? It's easy to use for a new user person and it also provides Video Conferencing on Mobile Platform which was very convenient to join the meeting anytime and anywhere. The chat option in which you can append any file or URL which provides the User Flexibility to share the information. What do you dislike? There is no disadvantage in the Zoom Application. Recommendations to others considering the product: Just provide the audio compatibility for India ...

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NN

Nathan N

09/15/20

4.5 out of 5

Best Video Calling Software

What do you like best? I like Zoom because of its user interface. I like how its structured. What do you dislike? I dont like that you have a time limit without a paid plan. What problems are you solving with the product? What benefits have you realized? We Solve the problem of not being able to be together in the office. We have benefited greatly from Zoom. Without it we would not be able to meet as an entire company. I like the controls as an administrator where I can ...

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JG

John G

09/15/20

4.5 out of 5

Zoom for Meetings and Training

What do you like best? The security updates as needed, and the video/sound sharing is great! Also the Active Directory integration, recording download, and auto-compiled transcript. What do you dislike? There is no integrated whiteboard feature as in Microsoft Teams or Adobe Connect; perhaps offer a plug in with Miro or some other type of product. Also no fill in the blank, matching, or ranking options in the polls. Recommendations to others considering the product: Make ...

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C

Chris

09/15/20

1 out of 5

Worst Customer Service

Had an issue with breakout rooms failing and reached out for support. It took about 3-4 weeks to get a response. The response: a directive to a Zoom article online, that I had already reviewed. Robots would be better and cost-effective if this is the model Zoom prefers. One of the worst support teams ever! Love the product, but they really need to revamp customer service.

HA

Harshini A

09/15/20

5 out of 5

Smooth - Performing Experience!

What do you like best? Out of all video calling apps, Zoom had the best features which makes us feel reliable. What do you dislike? Meanwhile, This question is so hypothetical to me personally!! What problems are you solving with the product? What benefits have you realized? It gives me the best experience: if I go ahead with Clarity.

VC

Vince C

09/15/20

3.5 out of 5

Probably the best web conferencing tool available today (unfortunately that's not saying much)

What do you like best? Pretty easy to use, and seems to perform well over varying internet connection quality levels. What do you dislike? User interface needs work; can't afford the time necessary to figure out how to use the same link for all meetings (which was easier in uberconference); need to assign host status to attendees before they can present (again a settings issue that should be super easy to figure out); backgrounds don't work at all even with a green screen, while ...

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CP

Chandragouda p

09/15/20

3.5 out of 5

Nice meeting app

What do you like best? Quality of video and screen sharing feature What do you dislike? It has only 100 participants, we need more participants What problems are you solving with the product? What benefits have you realized? We can attend meetings weekly

UI

User in Industrial Automation

09/15/20

3.5 out of 5

best tool for free video meeting service

What do you like best? Can connect to many users at a time. Kind of cool app What do you dislike? I'm worried about privacy, since many articles publish about privacy concerns Recommendations to others considering the product: It is recommended to all the professional who is able to meet the clients directly, its an alternate to help the business meetings run without any communication gap. Zoom has got a simple UI which anyone will be able to understand and use it. What ...

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UI

User in Health, Wellness and Fitness

09/15/20

3.5 out of 5

Zoom review

What do you like best? It's useful, straight to the point, and links with your Facebook What do you dislike? It's complicated to use sometimes especially with the whole code log in Recommendations to others considering the product: Make sure you test before implementing What problems are you solving with the product? What benefits have you realized? Meetings are easy across the world

JC

Jordan C

09/15/20

3.5 out of 5

Strong, reliable but warnings about security

What do you like best? I used to do my calls with Hangouts / Google Meets since ages. Zoom replaced it due to COVID-19 pandemics. Well, Zoom is really powerful, less lags, better for video-conferencing with many people. Backgrounds are funny and many add-ons are available to add some features to Zoom. What do you dislike? Security : we experienced some intrusions on our calls. That's a huge problem. Password can be useful but you don't feel secure when it happened once. Also, ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].