Zoom Reviews in July 2026: User Ratings, Pros & Cons

Disgusting

Disgusting, missed 15 minutes of class because it didn't update the meeting. Plus I heard it literally spies on your computer and tells teachers things about your computer that you never know about.

makes me fail school

this is like the worst app ever it puts weird names and I'm just hating this app so whoever owns this app I need repairs I'm failing school bc of this app

This is very useful especially during…

This is very useful especially during this pandemic. As a parent, we can still voice out our concerns regarding our childrens situation with their teachers and also my children uses this during online class and was very helpful.

If you want the worst support ever

If you want the worst support ever. After 1h15mins I got cut off from the 4th person and put back in a queue. After 2 hours they fixed the issue with their billing platform. They offered no compensation but the standard "Sorry for the inconvenience".The Zoom service is itself is great. Just expect nothing what so ever from the support or sales staff.

Their customer service is (literally)…

Their customer service is (literally) the worst I have ever experienced. I have waited weeks for a response to a query. Every week, I receive an automated email saying I am in a queue and that someone will respond as soon as possible. It's been 5 weeks now. Truly truly awful. If you can find an alternative service, I would.

Good for start-up

What do you like best? It is easy to use as this can be use on mobile as well as laptop What do you dislike? Limited time for meeting in trail version What problems are you solving with the product? What benefits have you realized? Sometimes video and audio is not clear that break the momentum

No customer service whatsoever

No customer service whatsoever. I paid for an account under one email address. My team paid under another email address. I have no problem that I paid twice as it was our error. The first account has run out and they have made BOTH accounts now basic. No response from their customer service to remedy.

No customer service and/or support!

I've paid for an annual subscription of the Zoom Pro, but my account's been put back to basic, even though I've paid until March 2021.I've been trying to get some customer support, with absolutely no luck whatsoever, which is having a detrimental impact on my business, which is all online due to Covid restrictions. I certainly won't be re-subscribing once this is sorted. If I've paid for a service, I expect to have access to competent support as and when I need it, as my business depends on ...

Easy to setup and works well

What do you like best? Easy to setup the connection, works well every time What do you dislike? Limited time (40 mins) for free version, need to redial again Recommendations to others considering the product: pricing and available budget, security clearance What problems are you solving with the product? What benefits have you realized? Fast and easy conferencing call without breaking the bank

Stable Connection and Clear Picture

What do you like best? I love that I can see everyone in the meeting at once, but focus on the speaker when I need to. It's easy to set up a meeting and the connection is usually very stable with clear pictures. What do you dislike? Occasionally the sound will go out or people freeze up which makes it difficult to have a meeting. I wish there were more interactive features like a group that you could post in when you weren't meeting. What problems are you solving with the ...