9.8
SpotScore
Zoom Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $13.33 / user / month when yearly, also offers free forever plan
Zoom Reviews & Ratings
Spotsaas Editor’s POV
Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more
Zoom pros and cons
High-quality audio and video for virtual meetings, especially with large groups.
Excellent customer service with patient and supportive representatives.
Easy screen sharing and whiteboard features for enhanced collaboration.
User-friendly interface and experience for both organizers and participants.
Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.
Newcomers might find the richness of features and customizations overwhelming without adequate support.
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Showing 1631-1640 out of 6134
AM
Axel Molist
11/09/20
Appalling customer service
Appalling customer service, when something goes wrong with the product they simply escalate and don’t get back to you. Terrible second line support. Would not recommend.
PK
Phil Kendall
11/06/20
Their lack of customer service stinks
From the UK. Their lack of customer service stinks. I tried using the Xoom top up your PAYG Vodafone from the PayPal app...the payment went into limbo. They could not process it or refund it. As a deaf near-blind user I need all the help I can get. Buried in their response was a 12 digit top up code...with a lengthy telephone conversation with a Vodafone person I was able to process the payment. I could have course bought a top up card from the corner shop and have got the money on my phone ...
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TR
Tracy Rosen
11/05/20
Zoom "customer service" stinks
Zoom "customer service" stinks - you can't even say they have customer service - they have a chat bot that can't answer any questions or offer any help. This company has the worst support.
SN
Swag Ninja
11/03/20
I would say that this is OK
I would say that this is OK, but I do not reccomond this for like a live event, or a long business meeting since it kicks people out ALOT. There are lots of issues, and I had taken a language class in Sanskrit, and almost every class is missed due to "zoom issues". Now I am not sure if they were really having zoom issues, but usually in meetings I see that people have low network quality, and they strangely get unmuted without there voluntary action. So I am gonna give this a 3/5. The ...
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AC
Andrew Chen
11/02/20
Support takes forever, and doesn't understand you.
Support takes forever - that's fine because of the number of people using zoom now. The problem is that the support staff FAILS to understand the problem and comes back weeks later with a solution to a different problem. By then, I've either figured out a workaround myself or just given up and adapted to live with issue.
R
Roxy
11/02/20
Awesome
I use this for school, and it's getting me high grades. The participants tab is saving me from having to raise my sore arm too. Zoom is a very easy-to-use app/website, and I recommend using it if you want a free simple communication platform.
SL
Sam Leach
10/30/20
great service especially throughout the…
great service especially throughout the lock down
HK
Henry K.
10/29/20
Good!
Thanks to this solution, we can easily get together with coworkers and discuss any issues remotely from home. The app works perfectly and I believe this is the best conference calling platform. Well done, guys!
C
customer
10/26/20
Zoom support is an absolute joke
Zoom support is an absolute joke. If they don't know the answer, they just hang up or end the chat.I am a paying customer and they are worthless.
CH
Chrome Hearts
10/25/20
Not sure what all the negative feedback…
Not sure what all the negative feedback is about.... I've been using Zoom as a free tier member and I don't have anything to complain about. It is a better alternative to Skype, that's for sure.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].