Zoolz Reviews in August 2026: User Ratings, Pros & Cons

I feel I am seriously FRAUDED

I have purchased a LIFETIME account. However, Zoolz stopped my service and destroyed all of my backups. I asked for a refund but the refused it. ZOOLZ and BIGMIND proved me for several times that not trustworthy at all.IMPORTANT NOTE:I realized that POLARBACKUP, ZOOLZ and BIGMIND is a same company.

DON'T GIVE UP ON A REFUND

This company clearly had no intention of offering a genuine lifetime plan. Mine was cancelled after just over 2 years.But don't let them get away with it. I threatened them with court action unless they gave me a full refund! After several emails they finally did!!If you want to take them to county court to give them the CCJ they deserve, the company is GENIE9 LTD. You can start a court claim at MONEY CLAIM ONLINE But tell them of your intentions first by emailing their support email.

A Lifetime Account that Does Not Last a Lifetime

I had a lifetime account. Imagine all the effort of transferring a lifetime of photos, videos and files. Then to be told the 'lifetime' promise would be broken and you only have 30 days to transfer all your data somewhere else. Unbelievable. This caused significant distress and inconvenience. This company has no integrity.

Lost everything thanks to this awful…

Lost everything thanks to this awful service.

Scammers

Scammers, you canceled my lifetime subscription, I hope you will pay for it. Run away from that company. Dishonest.

Lifetime" backup now deleted

I still have my original review published here, it was a nice one. But now the "lifetime" backup has been deleted. Luckily I imagined that could happen since the beginning, so I always have spare copies in an external HD and also in another provider.

Zoolz and BigMIND are scams

Scam. They offer a lifetime plan and after a few months they cancel it. They don't offer a refund. Their customer service is horrible and they don't even read the emails that you send, they just reply with a standard message.Avoid this company.

it is a SCAM they say they have 30-day…

it is a SCAM they say they have 30-day money-back guarantee and when you asked for it they dont answer your emails. NOT TRUST THIS COMPANY I lost my money.

Scammed by Zoolz / BigMIND

Like everybody else here I bought into this scam by purchasing a lifetime back-up cloud storage plan which has subsequently been cancelled by Zoolz.What's more due to the high demand on their servers within the notice period I was not able to recover around 500 GB of my personal data so have lost everything from work documents to personal photos and am absolutely gutted.No refund or partial refund is available.And for the worst part - they are still selling this service and lifetime back-up ...

Scam company avoid!!!!!

Like so many other paid for 2tb of backup storage for life except it turns out its not for life, its for a couple of years no refund and 5 days to get your data back. You can't make this stuff up I hope they go under, no reduction in storage just get lost....illegal behaviour and the disdain they show for customers just beggars belief.