Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Funcionalidad y seguimiento a casos

What do you like best? Me parece que la interfaz permite acceder de manera mas rápida y fácil a todos los menús, el seguimiento a cada etapa, las tareas que se asignen me permiten identificar de manera mas rápida escalamientos. What do you dislike? Me gustaría poder añadir mas gráficos para poder controlar las llamadas que hacen mis agentes, cuales fueron exitosas y cuales rechazadas. Recommendations to others considering the product De las herramientas para llevar el control de casos ...

Would definitely recommend it

What do you like best? Ability to customize it according to your company needs, it help in a great way to monitor agents performance, response time and other KPIS particulary important to improves your service level. Also the ability to automate the workflow is another awesome thing i like about Zoho. Also Zoho provides excellent after service support, your account manager will guide you through the implementation process and will support you by phone and email whenever you need any ...

in fact, complicated but more useful than trello card. i can learn your functions

What do you like best? help center; notification; notify function, blueprint.your service is good, but i am not sure can i grasp all these functions. when i test a function, i usually can't change it,so i may not test another functions. What do you dislike? i don't know workfolow,seems difficult,any example What business problems are you solving with the product? What benefits have you realized? reply client timely, know my team performance on client engagement. usally blueprint is good ...

Experiencia Zoho

What do you like best? Los informes que ofrece la plataforma junto con su interfaz son muy buenas y agradables para la interacción de agentes y usuarios. En general todas las herramientas Zoho se integran de manera perfecta para ofrecer una plataforma integra. el chat que ofrece, What do you dislike? Un poco más de documentación en español, o que el contacto telefónico sea en español. Recommendations to others considering the product Excelente aplicacion What business problems are you ...

Zoho Desk Review

What do you like best? I like the Zoho interface. Zoho is doing a really good job at integrating all kinds of different required business applications into one comprehensive suite of products. With wonderful free trials, and free levels of service. The Zoho Desk platform is a great replacement for Jira and is well on it's way to being a great system. What do you dislike? I dislike the fact that I cannot set a custom ticket number series that contains letters. Jira has a custom key ...

Centralizing customer support for our clients

What do you like best? The ability to have all customer channels integrated into one platform that is easy to use and better than having separate email, phone, and social media channels What do you dislike? a somewhat sluggish UX experience that isnt the best. Recommendations to others considering the product would consider highly. What business problems are you solving with the product? What benefits have you realized? the best problems we are solving is how we respond to client ...

Simple, functional, affordable.

What do you like best? Time tracking, custom field, report, integrate crm What do you dislike? We can integrate CRM and invoicing, and accounting for independent, but no real zoho accounting. What business problems are you solving with the product? What benefits have you realized? Better organization of customer requests and maintenance.

Review for Zoho Desk

What do you like best? Primarily suitable for Ticketing (Helpdesk as well as some features such as remote connection tools are very beneficial to support daily requests from remote clients/staff What do you dislike? UI Interfaces are a bit too loose and not compact Customization are limited and not flexible as we expected. Recommendations to others considering the product Solid ticketing system for helpdesk and customer serivces What business problems are you solving with the product? ...

Zoho Desk

What do you like best? What I like the best about it is the fact that it is made in India itself and it is quite easy to set up and use. It is basically plug and play. It gives us a unique URL and code which we can embed in our website and then our customers can basically start chatting with us realtime from the website itself What do you dislike? It's costly compared to other solutions. Recommendations to others considering the product You should use it What business problems are you ...

Helpdesk solution packed with features

What do you like best? I have tried a number of helpdesk solutions. Zoho Desk is so powerful and flexible that you can really adopt it for any industry and provide a first class support to your clients. Nice and clean interface, great set of features, seamless integration across multiple channels. All for a really reasonable price. What do you dislike? Maybe the learning curve is a little steep, if compared to alternatives: it all depends on the needs you have. Recommendations to others ...