Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Regarding impression of Zoho Desk trial

What do you like best? I think that it is a good function to be able to do detailed work setting by automatic ticketing by mail reception, automatic notification, and workflow menu. Also, I have never tried the function, but it seems that there are many linked functions, so I felt that I could automate the operation in the future. What do you dislike? I can not write in detail because I did not try all the features, but I felt that there were a lot of setting items and it was ...

Easy to use and very useful to strengthen relationships with customers.

What do you like best? It has a very intuitive interface that makes the job easier. The process to follow up each ticket is simple. The chat function in vivio is extraordinary and useful to facilitate communication with our customers in real time. The functions are well distributed in the work area. It is fast and light. What do you dislike? I really do not get failures or negative aspects in Zoho Desk. So far it has worked very well fulfilling each of our expectations. I would only add ...

Quick and Easy Setup

What do you like best? I liked the ability to customize it and create tickets via emails sent to our help desk email account. What do you dislike? Better integration with RMM software would be nice. Patch, anti-virus, and so on. What problems are you solving with the product? What benefits have you realized? Ticket and expectations mangement.

Excellent product

What do you like best? It has a friendly and very simple platform for users. What do you dislike? Some functions are missing to complete for the SLA as well as autocomplete data quotas What problems are you solving with the product? What benefits have you realized? 1.-Registration and allocation of tickets for help desk 2.-It is very easy to use and copy with the most basic and important for the survey of requests

efficient

What do you like best? standardization of work it makes easier for teams to know the next step in. It allows for equal distribution of work. Template creation gives a better customer experience with low error from executives also creates ownership at this level. What do you dislike? The limitation with few fields that is it may sometime not be able to derive reports from other fields which are customized by internal teams. Recommendations to others considering the product: Efficiency and ...

Contento con Zoho Desk

What do you like best? La facilidad de configurar la aplicación y lo rápido que se hace esto. What do you dislike? No tienen ayuda en linea, entonces se dificulta mucho cuando tenes inquietudes. Recommendations to others considering the product: Es de muy facil configuración e implementación. Lo cual le va a agilizar mucho el trabajo. What problems are you solving with the product? What benefits have you realized? Soporte a Alumnos de nuestra empresa

Servicio

What do you like best? Excelente herramienta de tickets con muchas funcionalidades What do you dislike? La configuaración del correo de recepción de tickets fue un poco complicada What problems are you solving with the product? What benefits have you realized? Atención rápida con los clientes de la empresa

greatness

What do you like best? tickets assigned to emails sent to our hr What do you dislike? not so user friendly, needs more simple What problems are you solving with the product? What benefits have you realized? reminders on opened tickets

Zoho Monitoring Desk for Assigned Projects and Task

What do you like best? Zoho Monitoring Desk is the great choice for businesses with Employees, this is easy for use and assigned multipal projects and task on multipal users. Zoho Desk is a web based service application that helps your company build stronger relationships with customers. This is the one of the low cost solutions provided. Zoho Monitoring Desk great feature set and integrates with Zoho's ever-growing list of other application solutions. What do you dislike? Zoho ...

Simple and fast

What do you like best? Has all the features we want for our customer support in a simple and fast UI What do you dislike? Not an issue for us yet, but currently Zoho desk only interacts with Zoho CRM and not with any other CRM platforms like HubSpot / SF Recommendations to others considering the product: Looking for a relatively low cost simple desk - Zoho may be worth it. What problems are you solving with the product? What benefits have you realized? Quickly responding to customer ...