9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3251-3260 out of 4147
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Anonymous
05/14/19
Hard to adopt, but gets the job done!
What do you like best? I like that you can link an email with a simple handshake to a customer's account. Easy to assign emails to other people, and also reporting is great! What do you dislike? There is a major learning curve, this isn't like an outlook or gmail interface. Hard to create your custom views and maneuver. Also, attaching an email signature is hard to figure out. Recommendations to others considering the product: It works best if you also have Zoho CRM. Reports are very ...
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Anonymous
05/14/19
excellent help desk software
What do you like best? Easy to manage. basic interface made getting accustomed to the software a piece of cake. What do you dislike? I honestly have no complaints so far, and i'm still getting used to it. What problems are you solving with the product? What benefits have you realized? Managing IT problems that need resolving under one host with an easy priority view. Creating tickets is simple and the portal page for users to submit tickets is great.
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Anonymous
05/14/19
the perfect solution for small business
What do you like best? Everything in one place , it's a very professional solution to manage our customers enquires. Effective and simple to use What do you dislike? We don't have a dislike point so far, this is our first desk app and we're still learning. What problems are you solving with the product? What benefits have you realized? Customer inquiries are now answered efficiently.
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Anonymous
05/13/19
SICC Engenharia
What do you like best? Practicality, easy to use, very good graphic interface What do you dislike? The software is very good, there is nothing I do not like Recommendations to others considering the product: Very good Softaware What problems are you solving with the product? What benefits have you realized? organization of the services and better agility for the
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Anonymous
05/13/19
Interessante
What do you like best? Já está em português e intergra com o Zoho CRM What do you dislike? A importação com o CRM não é automatica e deveria ter um menu exclusivo para isso Recommendations to others considering the product: Sim What problems are you solving with the product? What benefits have you realized? Integrar todo a solução
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Anonymous
05/13/19
Great for customer self service.
What do you like best? I like the knowledge base that can be adjusted very easy. This way its a small task for employees to add additional questions for customers. What do you dislike? Limited design options. We would prefer to customize the layout according to our website and general styles within. What problems are you solving with the product? What benefits have you realized? Our customers are active callers during the day. One of the problems was reducing the time being spend in ...
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Anonymous
05/13/19
GOOD SOFTWARE FOR SUPPORT
What do you like best? EASY GENERATION OF ICKET WITH EMAIL AND WEB FORM ADDITIONAL SMS NOTIFICATION I KIKE MOST What do you dislike? I WAS LOOKING FOR CUSTOMER WITH PRODUCT IMEI AND SERIAL NUMBER What problems are you solving with the product? What benefits have you realized? CUSTOMER SUPPORT
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Anonymous
05/13/19
Excelente
What do you like best? Plataforma amigable, me lo han recomendado y cumple con lo requerido. What do you dislike? me gustaría tuviese una plataforma de chat interno de empresa Recommendations to others considering the product: habilitar chat interno supervisores / administrativo What problems are you solving with the product? What benefits have you realized? Orden en solicitud de sorporte
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Anonymous
05/13/19
Very good
What do you like best? Ticket custom template and some automation What do you dislike? Speed not very fast, But it's enough. Good UI. What problems are you solving with the product? What benefits have you realized? More efficient for me
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Anonymous
05/13/19
So far So Good
What do you like best? Zoho Desk makes it easier for our support people to deal with tickets from all different channels. What do you dislike? The vast ecosystem of Zoho apps sometimes make it a bit confusing without a formal prior training. What problems are you solving with the product? What benefits have you realized? ECommerce customer service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].