9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1931-1940 out of 4147
VR
Vivek R
10/22/21
"one of the Best CRM Software I used so far!!!"
What do you like best about Zoho Desk? Zoho desk has too many functions and tools to use, which makes me quite excited and nervous at the same time. but all my nervousness disappeared when I started getting quick support from the ZOHO team day along. Zoho desk provides all social media, website, Forms, and Live Chat channels to engage with clients and helps to provide quick resolution through Snippets and Knowledge Base. Automation of the system helps us reduce workload and Zia is a cutting ...
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AU
Anca U
10/21/21
"It is very useful for our business"
What do you like best about Zoho Desk? The zoho flows and how they improve our response times What do you dislike about Zoho Desk?
CA
Cherry Ann O
10/21/21
"All my email accounts in one place!"
What do you like best about Zoho Desk? We can integrate all of our gmail accounts and get replies from our customer and replied to them using one tools. Also, we can create a report of each ticket from our desire date.
CA
Cherry Ann O
10/21/21
"All my email accounts in one place!"
What do you like best about Zoho Desk? We can integrate all of our gmail accounts and get replies from our customer and replied to them using one tools. Also, we can create a report of each ticket from our desire date.
AU
Anonymous User
10/20/21
"The API is good to work connecting with custom systems"
What do you like best about Zoho Desk? The best is to have the API available to connect. What do you dislike about Zoho Desk?
AU
Anonymous User
10/20/21
"The API is good to work connecting with custom systems"
What do you like best about Zoho Desk? The best is to have the API available to connect. What do you dislike about Zoho Desk?
AU
Anonymous User
10/19/21
"Great SaaS based helpdesk system"
What do you like best about Zoho Desk? Zoho Desk features a very easy to use GUI What do you dislike about Zoho Desk?
AU
Anonymous User
10/19/21
"It is a user-friendly tool"
What do you like best about Zoho Desk? the ease of creating the casesthat the add-in must be installed each time the remote control is to be taken What do you dislike about Zoho Desk?
RS
Ross S
10/19/21
"So far so good"
What do you like best about Zoho Desk? I have multiple email addresses forwarded to my Zoho desk, making it much more efficient to manage support requests. What do you dislike about Zoho Desk?
AU
Anonymous User
10/19/21
"Easy to Use, Great Price"
What do you like best about Zoho Desk? The price is very reasonable and includes all of the features we need. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].