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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 941-950 out of 2471

GB

Glory B

12/14/19

4 out of 5

"The ultimate CRM software you can use for update your sales."

What do you like best about Zoho CRM? The good thing I can say about this software is that you can deploy the main objective of a CRM that is to establish a very good communication with customers, contacts, leads, and businesses. It has all the options from creating a network of contacts with all the information you need to being able to have on hand the tools to manage calls, calendars and other important things in a sale. It runs perfectly in any browser, its menu is attractive to the ...

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SP

Shashank P

12/11/19

4 out of 5

"Best Option for Mid Size Company CRM"

What do you like best about Zoho CRM? I like most the salesforce automation feature, sales enablement and team collaboration integration with other API also.

AU

Anonymous User

12/10/19

4 out of 5

"ZohoCrm: A great small business-friendly CRM"

What do you like best about Zoho CRM? Zoho CRM is wonderful for small business because it is reasonably priced and on a user basis, while still offering plenty of features that rival other large well-known CRMs like Salesforce. Zoho CRM also offers a variety of other features and integrates easily with both other Zoho products as well as other 3rd party apps that are commonly used. In addition, there is a store that allows you to expand and include other applications for integration with ...

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AU

Anonymous User

12/08/19

5 out of 5

"Best CRM and easy to use"

What do you like best about Zoho CRM? Account management, opportunity creation What do you dislike about Zoho CRM?

NS

Natalia S

12/06/19

5 out of 5

"The CRM that I have installed on my cell phone where I register my calls and customer data"

What do you like best about Zoho CRM? Automatically follow my activity through my cell phone, who do I call, how much time and the probability that it is a potential customer, if after a call I want to take note of what we agreed, even a reminder or to schedule an appointment I can do it immediately , it is compatible with gsuite so I link it easily with Google calendar so as not to miss any important date to attend an appointment.

LD

Lorenzo D

12/04/19

5 out of 5

"Great CRM!"

What do you like best about Zoho CRM? - Easy to use and intuitive payout - Affordable

NP

Noll P

12/04/19

4 out of 5

"Best CRM tool that I have used"

What do you like best about Zoho CRM? What I like about Zoho CRM is how easy it can be learned to use without having any experience, since the platform is very intuitive, for the user it is very easy to enter and spend a few hours to get acquainted and have good results, really that this is appreciated and enjoyed a lot since when one is starting and has no experience all help is good and more if it gives the results that Zoho CRM gives us

AU

Anonymous User

12/04/19

2.5 out of 5

"Evaluating Zoho"

What do you like best about Zoho CRM? Interface is easy to understand and not cluttered. Information about a contact or account is presented in a logical way. What do you dislike about Zoho CRM?

DB

Donald B

12/03/19

4 out of 5

"Perfect CRM software."

What do you like best about Zoho CRM? Zoho CRM is exceptionally valuable to discover precisely what you are searching for. What do you dislike about Zoho CRM?

MM

Manish M

12/02/19

5 out of 5

"Innovation at it's best"

What do you like best about Zoho CRM? Zoho CRM is such a helpful tool i can't describe it, you need to use it to believe. It's one of the best companions for sales executive to relationship manager till CEO. The tool helps account manager at each level to improve business understanding. The dashboard is one of it's kind with beautiful AI and customizable. The leads to closure funneling shows a perfect projecting of business statistics to the management. Sales life cycle is well defined and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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