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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 951-960 out of 2471

DH

Devin H

12/02/19

3.5 out of 5

"Basic platform for CRM."

What do you like best about Zoho CRM? the corporate administration interface is, as a rule, better through Zoho CRM. What do you dislike about Zoho CRM?

DJ

Damnik J

12/01/19

4.5 out of 5

"Zoho CRM review and comparison with existng CRM"

What do you like best about Zoho CRM? Zoho CRM is easy to use as compared to other CRM. It is also affordable, besides that it is value for money. It provides sophisticated tools and features to engage with customers like event tracking, promotion tracking, and sales analytics. It support CRM lifecycle development which eases the process of managing sales and connecting with the targeted customer through sales analytics and rewarding employees who achieve their targets. It supports web ...

Read more

SJ

Srinilaya J

12/01/19

4.5 out of 5

"Best CRM platform "

What do you like best about Zoho CRM? This is the best platform for the Lead generating companies. Here can save the customer data in easy manner. Most user friendly platform. Most recommended platform. We can view the status of the customer from the Dash board only.

TS

Tanuj Swapan D

11/30/19

5 out of 5

"Best cloud based customer relationship management solution"

What do you like best about Zoho CRM? Zoho has a very good user interface and it suits the needs of every small to mid-sized businesses. It offers a lot of out of the box features and tools like sales and marketing automation, customer support and customer analytics. It also has a mobile application which makes it easier to close deals much faster.

PD

Paresh D

11/30/19

4 out of 5

"Customer satisfaction"

What do you like best about Zoho CRM? It is quite friendly. During my undergraduate study at SRM University,I worked with Zoho CRM in SRM office What do you dislike about Zoho CRM?

AU

Anonymous User

11/28/19

5 out of 5

"ZOHO Review"

What do you like best about Zoho CRM? That there are alot of different apps you can us What do you dislike about Zoho CRM?

AU

Anonymous User

11/28/19

5 out of 5

"Adding customer and sending invoices made easy for freelancers"

What do you like best about Zoho CRM? Adding customer and sending invoices made easy for freelancers What do you dislike about Zoho CRM?

SJ

Srinilaya J

11/27/19

5 out of 5

"Best CRM Tool for small Business."

What do you like best about Zoho CRM? It is helpful to manage the leads. In Zoho CRM, lead details contain a combination of the company (account), the person (contact), and business opportunity (deal), depending on your CRM requirement - for managing Business to Business(B2B) industry or Business to Consumer (B2C) industry.

AU

Anonymous User

11/27/19

3.5 out of 5

"I rally enjoyed working with ZOHO !"

What do you like best about Zoho CRM? Zoho has a very user-friendly interface. It is very good when you work in a financial company and how its connected to the emails. The statistics part is very clear as well which in some CRMs is not very good. ZOHO is one of the CRM that I was happy to work with, it wasnt letting us down, wasnt stucking etc

AU

Anonymous User

11/25/19

5 out of 5

"Zoho is very great to search fast and easy."

What do you like best about Zoho CRM? Zoho CRM is very useful to find exactly what you are looking for. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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