9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 921-930 out of 2471
AU
Anonymous User
01/21/20
"our team uses zoho crm to keep track of the salespipeline."
What do you like best about Zoho CRM? our team uses zoho crm to keep track of the salespipeline. I do not use it much as a writer, but I will look in there at the customer relationship management portion to make sure that we fulfill the deliverables for a client
SS
Saheli S
01/20/20
"With Zoho CRM my work has become easy as it sorts mt leads into different categories that is needed"
What do you like best about Zoho CRM? The best part of Zoho CRM is it gives detailed description of leads What do you dislike about Zoho CRM?
SK
Samrat K
01/18/20
"Great tool for customer relationship management"
What do you like best about Zoho CRM? Zoho's CRM tool is very user friendly and all inclusive of all CRM features. What do you dislike about Zoho CRM?
GS
Giuliano S
01/18/20
"Best CRM for small business"
What do you like best about Zoho CRM? For simplicity. it adapts easily to any type of business What do you dislike about Zoho CRM?
AU
Anonymous User
01/14/20
"we use zoho crm to track our sales pipeline"
What do you like best about Zoho CRM? we use Zoho CRM to track our sales pipeline What do you dislike about Zoho CRM?
LG
Lucas G
01/14/20
"Inexpensive CRM with amazing tools"
What do you like best about Zoho CRM? I love that it has customization options. I try hard to make the softwares I use look welcome and ready to work, and customization is a big part of it. Making the dashboard and home page have characteristics that are appropiate to me, my business and my team, makes the work easier to handle. In terms of usability, I appreaciate Zoho CRM for creating tools that cater to all kinds of business, as it is easy to locate the features that are necessary for a ...
Read more
AT
Alaa Tarif A
01/09/20
"Simple CRM"
What do you like best about Zoho CRM? It's so simple and useful if you get with it the email service too, for small to mid-size company What do you dislike about Zoho CRM?
AU
Anonymous User
01/06/20
"manage sales pipeline and customer relations"
What do you like best about Zoho CRM? Zoho CRM lets you manage sales pipeline and customer relations with ease. the interface is easy to learn and there is a mobile and web-based version.
AU
Anonymous User
01/06/20
"Several years of use"
What do you like best about Zoho CRM? The simplicity of setting up multiple users to any single company. What do you dislike about Zoho CRM?
AU
Anonymous User
01/04/20
"zoho is a wonderful crm."
What do you like best about Zoho CRM? zoho is a wonderful CRM because it has a variety of features such as pipeline management, customer relationship management, and so on. there is a web-based version, a desktop app, and a mobile app in which a user can use to access Zoho CRM. the software also integrates with plenty of other 3rd party applications as well as those they offer themselves. Overall, I love the ease of use and the interface of Zoho. they offer a totally free version which ...
Read more
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].