9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 911-920 out of 2471
MD
Milton D
02/26/20
"Versatile commerce and sales management software with great tracking features"
What do you like best about Zoho CRM? The sales tracking process is one of the best that exists in CRM software, it has great qualities of collecting information that is of interest to the user which may be critical to both a sales team and the current projects in which they would be working. Its interface is very well organized for a correct and easy analysis which allows to structure better strategies based on the metrics collected by the application thus giving better results and an ...
Read more
RG
Radhika G
02/25/20
"BEST MARKETING AND SALES TOOL EVER!"
What do you like best about Zoho CRM? Really this tool is very decent . it is fast and responsive . it offers lots of features. Everything is web based, which makes it easier to share information with your group members or back up data on the cloud.it is easy to calculate incentives and keep track of the progress report of the group members.it is easy to configure,I really like that Zoho allows Synchronising the social networks such as twitter, instagram, linkedin, and Facebook.email ...
Read more
SG
Sukrit G
02/22/20
"Really good CRM for sales"
What do you like best about Zoho CRM? The best thing are the search filters and sorting options which helps get work done quite easily and quickly. What do you dislike about Zoho CRM?
SA
Sunita A
02/22/20
"Best CRM Software to Manage Business Sales and Customer Relationships"
What do you like best about Zoho CRM? Easy to manage dashboard and custom Reports data using advance features. We can integrated with third party software for inventory management.
AU
Anonymous User
02/22/20
"Great tool to enable a small business"
What do you like best about Zoho CRM? Zoho has been essential for us in organizing our data and automating some of our processes What do you dislike about Zoho CRM?
AU
Anonymous User
02/17/20
"Great, but has one big flaw"
What do you like best about Zoho CRM? Easy to digest UI, simple but effective. The modules all relate to each other, making the whole CRM very impressive. What do you dislike about Zoho CRM?
AU
Anonymous User
02/12/20
"Amazingly customizable"
What do you like best about Zoho CRM? There is little that the system can't do. You can streamline the process from input to analytics, and automate most of the process
WM
Winston M
02/03/20
"Great service for Customer relationship management"
What do you like best about Zoho CRM? Zoho crm helps businesses to communicate with customers for their queries and get quick resolutions on the problems thus increasing overall productivity.
PB
Puneet B
01/29/20
"YOU CAN CUSTOMIZE YOUR BUSINESS AS YOU WANT"
What do you like best about Zoho CRM? 1. IT IS FAST AND SECURE. 2. IT PROVIDE VARIOUS FEATURES .
AU
Anonymous User
01/24/20
"Everything in one place"
What do you like best about Zoho CRM? I love being able to create a profile for each one of my clients. Adding notes, setting reminders, everything is organized in one place. I don't have to use outside calendars, or other planners to stay on track.
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].