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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 861-870 out of 2471

TM

Tayzin M

06/17/20

4.5 out of 5

"Organized and user friendly"

What do you like best about Zoho CRM? You can connect to different channels which makes teams more efficient. What do you dislike about Zoho CRM?

SA

Sarah A

06/10/20

4 out of 5

"Boost your sales with Zoho CRM"

What do you like best about Zoho CRM? I am happy customer of Zoho CRM, which is more than just a Customer relation management tool, because it provides various idea about the project execution and helps in generating new sales plans. Through this tool we are capable of managing the client’s relation, effectively. Customer relations are the key source which will never let your sales funnel to get empty and provide a remarkable growth. It is working in efficient ways. It has all required ...

Read more

AU

Anonymous User

06/09/20

5 out of 5

"Zoho CRM Review"

What do you like best about Zoho CRM? Great user experience,User friendly Application What do you dislike about Zoho CRM?

KW

Kate W

06/04/20

4.5 out of 5

"Effective platform for managing sales"

What do you like best about Zoho CRM? It is the tool we are using for managing our sales. It has great features and functions. Zoho CRM has saved our time and helps us to chalk out more business influential plans. We do not have to spend time in organizing meetings and we have got rid of manually collected data. But now by its great working capability we can easily have an insight look about our work and we are at ease to have meetings with our team.

KW

Kate W

06/04/20

4.5 out of 5

"Effective platform for managing sales"

What do you like best about Zoho CRM? It is the tool we are using for managing our sales. It has great features and functions. Zoho CRM has saved our time and helps us to chalk out more business influential plans. We do not have to spend time in organizing meetings and we have got rid of manually collected data. But now by its great working capability we can easily have an insight look about our work and we are at ease to have meetings with our team.

PT

Purushothaman T

06/03/20

4.5 out of 5

"Simple to Use CRM for maximum impact"

What do you like best about Zoho CRM? The Clean Interface with Less Hassles, to operate. Least Expected Learning Curve. Meets the desired requirement for business to operate at scale.

PT

Purushothaman T

06/03/20

4.5 out of 5

"Simple to Use CRM for maximum impact"

What do you like best about Zoho CRM? The Clean Interface with Less Hassles, to operate. Least Expected Learning Curve. Meets the desired requirement for business to operate at scale.

SR

Sree R

06/02/20

5 out of 5

"Excellent product!"

What do you like best about Zoho CRM? Zoho CRM has many Webforms for gathering leads. it has a comprehensive and reliable report. Zoho integrates well with other Zoho products, Google Apps. The free edition is available with lots of features. it is really a nice product to try.

AU

Anonymous User

06/02/20

4 out of 5

"Very good and cheap CRM from Zoho"

What do you like best about Zoho CRM? Many features easy to navigate very intuitive and stable What do you dislike about Zoho CRM?

AU

Anonymous User

06/02/20

4.5 out of 5

"Easy and affordable service software"

What do you like best about Zoho CRM? Zoho CRM is a high-end affordable service software which offers solutions and beautifully designed for small businesses.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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