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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 851-860 out of 2471

AU

Anonymous User

07/02/20

4 out of 5

"Good CRM"

What do you like best about Zoho CRM? All the different apps that ZOHO has are amazing What do you dislike about Zoho CRM?

ES

Ethel S

07/02/20

4.5 out of 5

"Good CRM solution"

What do you like best about Zoho CRM? Zoho CRM has simplified the way we manage our operations team. This solution has saved us money and made it easier to get a new business. I think it's great that the operations team brings all our important resources together in one location. All these sources can be used in one application or one website This is very useful.

HH

Hayato H

07/02/20

5 out of 5

"Our Main CRM system"

What do you like best about Zoho CRM? I like that Zoho has a lot of integrations an that it has a lot of tools that you can use not jus thte crm. What do you dislike about Zoho CRM?

AT

Alec T

07/02/20

3.5 out of 5

"Zoho is a solid platform"

What do you like best about Zoho CRM? Zoho is intuitive and easy to use when learning the first time. What do you dislike about Zoho CRM?

YM

Yadu M

06/25/20

4 out of 5

"Best CRM with Powerful Analytics at a Decent Price"

What do you like best about Zoho CRM? Are you looking for powerful analytics ? You want to design your own dashboard?

AU

Anonymous User

06/23/20

5 out of 5

"Zoho saved lots of time"

What do you like best about Zoho CRM? I liked being able to send and store email in Zoho. What do you dislike about Zoho CRM?

AU

Anonymous User

06/23/20

4.5 out of 5

"ZOHO making lives easy"

What do you like best about Zoho CRM? the stages of the business processes are great What do you dislike about Zoho CRM?

AU

Anonymous User

06/23/20

4.5 out of 5

"ZOHO making lives easy"

What do you like best about Zoho CRM? the stages of the business processes are great What do you dislike about Zoho CRM?

LN

Lisa N

06/19/20

5 out of 5

"Very user-friendly and has most features that a CRM needs"

What do you like best about Zoho CRM? The interface is very user-friendly and with the premium account you can customize the accounts, contacts, dashboards, etc quite easily. There's also a good mass-import option and it's easy to keep track of different interactions with contacts. There is a good number of premade templates for dashboards and reports and it's easy to make new ones with your own criteria.

TM

Tayzin M

06/17/20

4.5 out of 5

"Organized and user friendly"

What do you like best about Zoho CRM? You can connect to different channels which makes teams more efficient. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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