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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 841-850 out of 2471

TA

tonyfrancis A

07/21/20

4.5 out of 5

"zoho made easy"

What do you like best about Zoho CRM? Zoho helps me keep track of my daily schedules and also helps me keep record and report of my proceedings What do you dislike about Zoho CRM?

IN

INZAMAM N

07/15/20

4.5 out of 5

"Smart software for growing business."

What do you like best about Zoho CRM? It is perfectly designed for business management and geared towards productivity.It helps to populate visitor data from your website into your CRM system.

IN

INZAMAM N

07/15/20

4.5 out of 5

"Smart software for growing business."

What do you like best about Zoho CRM? It is perfectly designed for business management and geared towards productivity.It helps to populate visitor data from your website into your CRM system.

S

Sandesh

07/12/20

2 out of 5

"Bad UI UX"

What do you like best about Zoho CRM? Zoho CRM indeed has all the features that a CRM is supposed to have. Less price when compared to competition. Nothing wow as such

S

Sandesh

07/12/20

2 out of 5

"Bad UI UX"

What do you like best about Zoho CRM? Zoho CRM indeed has all the features that a CRM is supposed to have. Less price when compared to competition. Nothing wow as such

MK

Mandeep K

07/09/20

5 out of 5

"Excellent CRM software"

What do you like best about Zoho CRM? Zoho CRM is quite flexible. We had very specific requirements for customizations and we were able to achieve it within the tools provided.

JC

Juliana C

07/08/20

4 out of 5

"An online CRM-based sales and marketing solution that manages your sales and marketing ."

What do you like best about Zoho CRM? It is a very affordable platform that saves money as well as effort. It is a complete solution and offers sales ad marketing ideas even to smaller business parties. It helps with instant interaction with the clients satisfying them with instant responses. It provides B2B and B2C solutions for companies. It helps in data management and improved team interactions. Its web application and well as mobile application, both works best and are well ...

Read more

GL

Gerard L

07/03/20

4 out of 5

"Zoho CRM Review"

What do you like best about Zoho CRM? I like that the tickets are real-time. When a lead replies it will update the ticket right away. What do you dislike about Zoho CRM?

HH

Hayato H

07/02/20

5 out of 5

"Our Main CRM system"

What do you like best about Zoho CRM? I like that Zoho has a lot of integrations an that it has a lot of tools that you can use not jus thte crm. What do you dislike about Zoho CRM?

AU

Anonymous User

07/02/20

5 out of 5

"Customer relationship management at ease"

What do you like best about Zoho CRM? Zoho CRM used to maintain the data of clients can be viewed any executive member and obtain required input without confusion.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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