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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 831-840 out of 2471

ZK

Zach K

07/29/20

1.5 out of 5

"A budget option for companies that need a CRM"

What do you like best about Zoho CRM? User interface is modern and pages generally load quickly. The basic version is free, while enterprise is signficantly cheaper than behemoth CRM players like Salesforce.

JL

Jenene L

07/29/20

4 out of 5

"Good software for account management and sales staff members"

What do you like best about Zoho CRM? I love the fact that you can highlight calls made to prospects and add a follow on action. You can Intergence app like mail chimp to the software and it will appear in notes etc.

ZK

Zach K

07/29/20

1.5 out of 5

"A budget option for companies that need a CRM"

What do you like best about Zoho CRM? User interface is modern and pages generally load quickly. The basic version is free, while enterprise is signficantly cheaper than behemoth CRM players like Salesforce.

AU

Anonymous User

07/27/20

3.5 out of 5

"Good and effective but very basic"

What do you like best about Zoho CRM? Simplicity of the tool. Good at being able to keep on top of your work

AU

Anonymous User

07/25/20

3.5 out of 5

"customizable | completing the journey"

What do you like best about Zoho CRM? covers end to the end life cycle of marketing and sales What do you dislike about Zoho CRM?

SV

Shyam V

07/23/20

3.5 out of 5

"customer relationship management"

What do you like best about Zoho CRM? Zoho corporation creating most valuable products now a days . In this software sector they proved their activities. It's more like user friendly. If you have any questions you can directly contact the Zoho corporation. It's available in 24/7.

AU

Anonymous User

07/22/20

4.5 out of 5

"Forget the Salesforce! Zoho CRM works smoothly at a fraction of the price!"

What do you like best about Zoho CRM? Extremely customizable CRM, Lot of ready stuff, and a solid developing API. What do you dislike about Zoho CRM?

AU

Anonymous User

07/22/20

4.5 out of 5

"Forget the Salesforce! Zoho CRM works smoothly at a fraction of the price!"

What do you like best about Zoho CRM? Extremely customizable CRM, Lot of ready stuff, and a solid developing API. What do you dislike about Zoho CRM?

PM

Partha M

07/21/20

4 out of 5

"Zoho CRM - Get a 360 degree view of your customer data!!!"

What do you like best about Zoho CRM? We can query and manage customer data very well. There are several filters to do good data analytics What do you dislike about Zoho CRM?

TA

tonyfrancis A

07/21/20

4.5 out of 5

"zoho made easy"

What do you like best about Zoho CRM? Zoho helps me keep track of my daily schedules and also helps me keep record and report of my proceedings What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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