9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at your fingertips.
Add to compare
Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
Filter results
Sort by :
Showing 831-840 out of 2471
ZK
Zach K
07/29/20
"A budget option for companies that need a CRM"
What do you like best about Zoho CRM? User interface is modern and pages generally load quickly. The basic version is free, while enterprise is signficantly cheaper than behemoth CRM players like Salesforce.
ZK
Zach K
07/29/20
"A budget option for companies that need a CRM"
What do you like best about Zoho CRM? User interface is modern and pages generally load quickly. The basic version is free, while enterprise is signficantly cheaper than behemoth CRM players like Salesforce.
JL
Jenene L
07/29/20
"Good software for account management and sales staff members"
What do you like best about Zoho CRM? I love the fact that you can highlight calls made to prospects and add a follow on action. You can Intergence app like mail chimp to the software and it will appear in notes etc.
AU
Anonymous User
07/27/20
"Good and effective but very basic"
What do you like best about Zoho CRM? Simplicity of the tool. Good at being able to keep on top of your work
AU
Anonymous User
07/25/20
"customizable | completing the journey"
What do you like best about Zoho CRM? covers end to the end life cycle of marketing and sales What do you dislike about Zoho CRM?
SV
Shyam V
07/23/20
"customer relationship management"
What do you like best about Zoho CRM? Zoho corporation creating most valuable products now a days . In this software sector they proved their activities. It's more like user friendly. If you have any questions you can directly contact the Zoho corporation. It's available in 24/7.
AU
Anonymous User
07/22/20
"Forget the Salesforce! Zoho CRM works smoothly at a fraction of the price!"
What do you like best about Zoho CRM? Extremely customizable CRM, Lot of ready stuff, and a solid developing API. What do you dislike about Zoho CRM?
AU
Anonymous User
07/22/20
"Forget the Salesforce! Zoho CRM works smoothly at a fraction of the price!"
What do you like best about Zoho CRM? Extremely customizable CRM, Lot of ready stuff, and a solid developing API. What do you dislike about Zoho CRM?
TA
tonyfrancis A
07/21/20
"zoho made easy"
What do you like best about Zoho CRM? Zoho helps me keep track of my daily schedules and also helps me keep record and report of my proceedings What do you dislike about Zoho CRM?
PM
Partha M
07/21/20
"Zoho CRM - Get a 360 degree view of your customer data!!!"
What do you like best about Zoho CRM? We can query and manage customer data very well. There are several filters to do good data analytics What do you dislike about Zoho CRM?
Free vendor scorecard
Evaluate Zoho CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score Zoho CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].