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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 811-820 out of 2471

RB

Rafaela B

09/03/20

4.5 out of 5

"Great CRM, highly scalable and with great integration capabilities"

What do you like best about Zoho CRM? It is a software that really maintains a professional appearance, has a very well organized and segmented structure which makes it very easy to see all the elements deployed in your UI. Being a CRM offers very advanced functions in terms of data collection to be used in a deeper analysis that serves to design efficient sales strategies, making the entire sales process the most accurate and with a high level of efficiency.

AU

Anonymous User

09/01/20

5 out of 5

"An intelligent platform to manage your project resources"

What do you like best about Zoho CRM? In my experience using Zoho CRM, I must say that it is an excellent cloud-based business management platform with many features that provide tools for sales and marketing automation with support, analytics and customer service functions, this platform gives us the ability to respond to customers in all channels and with the Zoho CRM sales assistant we can plan the right time to contact customers, I must say it's a very complete and smart platform with a ...

Read more

AU

Anonymous User

09/01/20

5 out of 5

"An intelligent platform to manage your project resources"

What do you like best about Zoho CRM? In my experience using Zoho CRM, I must say that it is an excellent cloud-based business management platform with many features that provide tools for sales and marketing automation with support, analytics and customer service functions, this platform gives us the ability to respond to customers in all channels and with the Zoho CRM sales assistant we can plan the right time to contact customers, I must say it's a very complete and smart platform with a ...

Read more

JF

Ja'el F

08/30/20

4 out of 5

"Zoho CRM Solutions"

What do you like best about Zoho CRM? Still learning but trying to automate processes What do you dislike about Zoho CRM?

FM

FRAN M

08/28/20

5 out of 5

"Flexible and complete."

What do you like best about Zoho CRM? It contains all the tools you need to work on the web. Avant-garde designs, simple examples, professional guides and tutorials.

FM

FRAN M

08/28/20

5 out of 5

"Flexible and complete."

What do you like best about Zoho CRM? It contains all the tools you need to work on the web. Avant-garde designs, simple examples, professional guides and tutorials.

CV

Chris V

08/24/20

5 out of 5

"zoho crm"

What do you like best about Zoho CRM? I used the format to send out mass emails and it did everything that I wanted. I really like how easy it is to use and all the features it offers.

AU

Anonymous User

08/24/20

5 out of 5

"Zoho CRM an ideal business platform for sales and marketing"

What do you like best about Zoho CRM? Zoho CRM is a business management platform covering both small and large companies providing the tools necessary for greater productivity, within the tools offered by Zoho CRM we find functions of technical assistance, analysis, customer service, marketing and sales automation among other functions that give them infinite solutions to the company to respond both in real time and automatically to customers through easy handling and a wide agility within ...

Read more

CV

Chris V

08/24/20

5 out of 5

"zoho crm"

What do you like best about Zoho CRM? I used the format to send out mass emails and it did everything that I wanted. I really like how easy it is to use and all the features it offers.

AU

Anonymous User

08/24/20

5 out of 5

"Zoho CRM an ideal business platform for sales and marketing"

What do you like best about Zoho CRM? Zoho CRM is a business management platform covering both small and large companies providing the tools necessary for greater productivity, within the tools offered by Zoho CRM we find functions of technical assistance, analysis, customer service, marketing and sales automation among other functions that give them infinite solutions to the company to respond both in real time and automatically to customers through easy handling and a wide agility within ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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