9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 801-810 out of 2471
YY
Yevhen Y
09/26/20
"Great CRM with a lot of custom functions"
What do you like best about Zoho CRM? Zoho CRM offers a wide range of opportunities to create a powerful system. What do you dislike about Zoho CRM?
MD
Mark D
09/26/20
"Best CRM on the market. I've been using ZOHO for over 10 years. Love the customization!"
What do you like best about Zoho CRM? Customization - having the ability to customize the system to my needs is huge. Dashboards are what drive my business What do you dislike about Zoho CRM?
MD
Mark D
09/26/20
"Best CRM on the market. I've been using ZOHO for over 10 years. Love the customization!"
What do you like best about Zoho CRM? Customization - having the ability to customize the system to my needs is huge. Dashboards are what drive my business What do you dislike about Zoho CRM?
JC
JUAN CARLOS C
09/25/20
"Zoho CRM Review"
What do you like best about Zoho CRM? It is a complete CRM suite, within which I can use the modules that I require for my business or business. Also, it is possible to have several free services for small companies. On the other hand, I like the Zoho platform, because one can choose the specific service that one wants to take to develop a marketing campaign, sales, or business action to improve and optimize the operational processes of the company.
RA
Rahul Anand K
09/25/20
"Make your communication easier and faster"
What do you like best about Zoho CRM? The easiest way to keep a track of all your business communication. From Client to customers to users a complete package to communicate with ease. Also, it is very productive.
AU
Anonymous User
09/24/20
"ZOHO CRM- Honest User Experience"
What do you like best about Zoho CRM? Zoho is an ideal low-cost CRM for small - medium sized companies that are interested in tying out to see the best outcomes.
AU
Anonymous User
09/18/20
"Review for Zoho CRM"
What do you like best about Zoho CRM? Functions and features of ZOHO CRM are very easy to learn. The dashboard allows us to visualise pipelines.
JL
Joni L
09/17/20
"Great price, but could be much more user friendly."
What do you like best about Zoho CRM? I use Zoho CRM as part of my Zoho One subscription. I pay $35/mo for the subscription which includes tons of apps. When you compare this to platforms like Hubspot that nickel and dime you at every turn this is an unbeatable deal. Zoho CRM tracks contacts, sales leads, and records connection history with each contact in their record (emails, etc). It also has accounting functions that are helpful such as creating deals with a client so you can track how ...
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AU
Anonymous User
09/14/20
"Zoho CRM reduces our working time"
What do you like best about Zoho CRM? The program is integral enough to be used by small businesses to large corporations. It offers a free version and a paid version at a reasonable price for any business. The functions are very complete, such as using lead management tools, which includes the complete study of the potential customers, as well as the sales systems, which includes from lead management to field sales management. Online chat is more stable than other software of the same style
MK
Mohammad K
09/09/20
"Good user interface for sales team"
What do you like best about Zoho CRM? The User Interface is good looking Relevant information is available
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].